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sajad5CDD
Participant
January 23, 2022

P: Mask feature crashing

  • January 23, 2022
  • 4 replies
  • 3883 views

Hi,

I'm using the Camera Raw 2022 (ver. 14.1), and when I work with the mask feature, it crashes. I ended up saving the image to DNG every single step. Also, sometimes it doesn't let me use the visible/invisible toggle key for a mask, and if you insist it will crash.

Imac 27" i5 2019

8 gb RAM

 

 

This topic has been closed for replies.

4 replies

Rikk Flohr_Photography
Community Manager
Rikk Flohr_PhotographyCommunity Manager
Community Manager
April 12, 2022

Updates to the Adobe Photography Products were released today and contain a fix for this issue. Please install the update via your Creative Cloud Desktop App or your respective App Store. 

 

Note: 

You may need to refresh the Creative Cloud App for desktop software to show an update available.  ([Ctrl/Cmd]+[Alt/Opt]+ [ R ])

For Mobile downloads, it may take several days for the update to appear in your respective App Stores.

 

Thank you for your patience. 

Rikk Flohr: Adobe Photography Org
Rikk Flohr_Photography
Community Manager
Rikk Flohr_PhotographyCommunity Manager
Community Manager
January 24, 2022

Setting Status to investigating

 

Rikk Flohr: Adobe Photography Org
Dramenon
Community Manager
DramenonCommunity Manager
Community Manager
January 24, 2022

To help solve the issue in Photoshop, select Help > System Info.

  1. In the System Info dialog, click Copy.
  2. Attach or copy the info here to this thread.
TheDigitalDog
TheDigitalDog
Inspiring
January 23, 2022

Try a Reset of the Camera Raw preferences:
Hold down the Command key and select Photoshop > Preferences > Camera Raw (macOS) or hold down the Ctrl key and select Edit > Preferences > Camera Raw (Windows).
Click Yes in the dialog that asks "Delete the Camera Raw Preferences?"
See also:
https://helpx.adobe.com/camera-raw/using/camera-raw-settings.html

If that doesn't work, try disabling GPU in the preferences, any better?

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