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cm64746914
Known Participant
October 30, 2021

P: Program closes without warning

  • October 30, 2021
  • 12 replies
  • 752 views

Again, again, again and again, this is insufferable, I have already lost count of the times that Camera Raw closes unexpectedly with edited photos and I lose everything, I am sick of losing my job because said program closes without warning , This happens since the last update of CAMERA RAW 14.0.0.950 and Photoshop 23.0.0, I have been working in the same way for 15 years and this has never happened, it closes without warning, suddenly, according to what they say happens to More users and they assure me that they are working on it and that in future updates it will be fixed, incredible in "future updates" from which I deduce that I will have to continue predicting my work and my patience while waiting for several months or more, this does not It's serious Adobe gentlemen.

My computer is iMac 27 Retina 5K with masOS Big Sur 11.5.2 with a 4.2 processor - Intel core i7 of 4 cores with 48gb ram and graphics a Radeon Pro 580 8GB

 

This topic has been closed for replies.

12 replies

peterb86513089
Inspiring
January 11, 2022

Correction to my post of yesterday, January 10, 2022. The version of Bridge I was using was 12.0.0.234. I had nistakenly put the version of Photoshop when I meant Bridge.

Today I was informed by the CC app that a newer version of Bridge was available; version 12.0.1.246. So I updated Bridge this mroning and I retried the edits that I thought might reproduce the abrupt program closures I was experiencing with ACR and Bridge. So far - fingers crossed - I have not seen the program crashes. I will continue on today with more editing and see if this has fixed my issue.

Peter

peterb86513089
Inspiring
January 10, 2022

I guess I should include some information about my PC.

  • Device specifications
    Device name Workstation2017
    Processor Intel(R) Core(TM) Í7-6800K CPU @ 3.40GHz 3.40 GHz
    Installed RAM 32.0 GB
    Device ID E3151A0E-EEC8-4E84-B824-BA505E109D3D
    Product ID 00326-10014-84516-AA067
    System type 64-bit operating system, x64-based processor
    Pen and touch Pen support

  • Windows specifications
    Edition Windows 10 Home
    Version 21H2
    Installed on 02/22/21
    OS build 19044.1415
    Experience Windows Feature Experience Pack 120.2212.3920.0

     

Peter

peterb86513089
Inspiring
January 10, 2022

I am seeing a lot of unexpected program closures. I am editing in ACR (14.1.0.993) from Bridge (22.5.4.631) and the crashes come while using the new masking features - usually createing/manipulating a Sky Select and maybe a Linear Gradient intersted with a Sky Select - and "BAM", the both ACR and Br quietly close and all my edits are lost. As a work around I am opening ACR making just a couple edits and closing to save the edits and reopening ACR to continue. Wish there was (and maybe there is but I don't know it) a method to save the work to file periodically from ACR without exiting.

Granted my files are large, ~49 MB from a D850. All my crashes appear to be while creating masks.

Peter

Rikk Flohr_Photography
Community Manager
Community Manager
January 4, 2022

Setting status to fixed in 14.1

Rikk Flohr: Adobe Photography Org
cm64746914
Known Participant
November 12, 2021

It is not that, the program works perfectly, it opens, you edit photos, but one out of every two times it closes without warning, it is suddenly and it disappears from the screen, it does not warn of any error, it closes without more.

TheDigitalDog
Inspiring
November 11, 2021

Try logging into another account (you may need to make one): does it still close?

If you boot into Safe mode (hold down Shift Key at boot): does it still close?

Have you tried running a free utility like Onyx to see if that stops the issue? 
https://www.titanium-software.fr/en/onyx.html

Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"
cm64746914
Known Participant
November 11, 2021

I get an email with the following title "Your Adobe ADB Customer Service case -............... is closed" but as if closed, when it has been closed and solved, the problem It goes on and on and on, it has not been fixed, this is incredible.

cm64746914
Known Participant
November 11, 2021

The problem continues and is not solved !!!!!!

Rikk Flohr_Photography
Community Manager
Community Manager
November 10, 2021

Set status to Acknowledged

Rikk Flohr: Adobe Photography Org
cm64746914
Known Participant
November 10, 2021

The problem goes on and on and on and on, when are they going to fix the problem?!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
And because the changes are not saved automatically when it is closed, at least when you reopen the files you would already have the changes in the edition and you would not have to start editing from the beginning.

cm64746914
Known Participant
November 11, 2021

Again, again, again and again, this is insufferable, I have already lost count of the times that Camera Raw closes unexpectedly with edited photos and I lose everything, I am sick of losing my job because said program closes without warning , This happens since the last update of CAMERA RAW 14.0.0.950 and Photoshop 23.0.0, I have been working in the same way for 15 years and this has never happened, it closes without warning, suddenly, according to what they say happens to More users and they assure me that they are working on it and that in future updates it will be fixed, incredible in "future updates" from which I deduce that I will have to continue predicting my work and my patience while waiting for several months or more, this does not It's serious Adobe gentlemen.

The case is opened and adobe closes it without solving it?!
My computer is iMac 27 Retina 5K with masOS Big Sur 11.5.2 with a 4.2 processor - Intel core i7 of 4 cores with 48gb ram and graphics a Radeon Pro 580 8GB

cm64746914
Known Participant
November 11, 2021

I receive an email of a closed case, gentlemen this case is not closed far from it, the problem continues and no solution has been given, this is not professional, close a case without solving it.