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kang_9802
kang_9802
Participant
April 27, 2026

P: "Select People" Masking Failure in Camera Raw

  • April 27, 2026
  • 2 replies
  • 81 views

1. Description of the Issue After opening a photo and attempting to use the "Select People" mask, the error message "Unable to select people in the photo" appears, and the feature fails to function.

2. Camera Raw Version(s)

  • 18.3, 17.5

3. OS Version

  • macOS Tahoe 26.3.1

4. Steps Taken & Troubleshooting Performed (Reproducible) The following steps were taken, but the issue persists:

  1. Changed Performance settings in Camera Raw Preferences.

  2. Reset Camera Raw Preferences.

  3. Reset Host application settings.

  4. Reset UXP and CEP folders.

  5. Deleted System Fonts.

  6. Granted Full Disk Access to Adobe applications in macOS settings.

  7. Performed a clean reinstallation of all Adobe apps and downgraded Photoshop to 26.11.4.

  8. Downgraded Camera Raw to 17.5.

  9. Switched Image Processing settings between "Cloud" and "More Stable".

  10. Tested on a New User Account (macOS).

  11. Note: The user confirmed this issue began immediately after updating to the latest macOS version.

5. Expected Result The AI should detect and allow the selection of individuals within the masking menu.

6. Actual Result The "Select People" feature remains non-functional with the same error message across all versions tested.

*This post has been moved to the bulletin camera raw board by a moderator.

      2 replies

      R
      RAMONPANOSA
      Participant
      May 11, 2026

      131

      The same thing happens to me, it always tells me that "you can't select people in this photo" A few months ago it was working perfectly

      Srishti Bali
      Community Manager
      Srishti BaliCommunity Manager
      Community Manager
      April 28, 2026

      Hi ​@kang_9802 

       

      Thank you for the detailed report and for all the troubleshooting steps you've already tried; that's really helpful.

      This is a known issue that our team is actively investigating, and we've seen it affect both Camera Raw and Lightroom Classic.

       

      Workaround: In the meantime, you can use "Select Subject" instead of "Select People", it uses a different detection path and should work correctly for portraits and photos with people.

       

      We're working on a fix. I'll update this thread when there's more to share.

      Thanks, Srishti Bali | Community & Engagement Strategist, Digital Imaging | Adobe
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