Participating Frequently

P: (Windows - A750 & A770 GPU) New Denoise turning images black and white

Forum|Forum|2 years ago
April 7, 2023
94 replies
27949 views

Using the new AI Denoise feature seems to darken my images and strip almost all the color out of them. Files are from a Nikon D500 being processed by a Ryzen 5 3600, 32GB RAM, and Intel A750 video card on Windows 11. Tried to create virtual copy of file and reset all other adjustments and it makes no difference. Still dark and almost completely black and white.

Windows

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nightspirit69

Known Participant

I was able to run it when I first downloaded the update, but after that I have the same black and white and darkened issues everyone else is having. Intel seems uninterested in helping with other minor issues I've had with this gpu, so hopefully Adobe can find a way to fix it.

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nightspirit69

Known Participant

When I first tried it, the new Denoise AI, it worked beautifully. However it now creates a DNG file with no color and it darkens the image. I tried disabling my GPU and it still happens. I am Running the latest version on Windows with an Intel i7 12700h and Intel Arc A370M Gpu. These are Canon R6 .cr3 raw files. Any help would be greatly appreciated.

GoldingD

Legend

Please post your System Information as Lightroom Classic (LrC) reports it. In LrC click on Help, then System Info, then Copy. Paste that information into a reply. Please present all information from first line down to and including Plug-in Info. Info after Plug-in info can be cut as that is just so much dead space to us non-Techs.

~~mostly interested in the GPU info.~~

ahh, ARC, see:

https://community.adobe.com/t5/camera-raw-bugs/p-windows-a750-amp-a770-gpu-new-denoise-turning-images-black-and-white/idc-p/13798394/page/4#M4530

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klausm78856227

Participant

Hello,

i have the same issue. With my very old Grfik Card it works (Nvidia 750) very well, but it takes a very long time (10 Minutes versus 20 Seconds)

Klaus

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Steve29902532fc8b

Participant

I have an Intel i5-12600K with UHD A770 iGPU. I was interested in one of the arc a770 or a750 GPUs but held off when I saw this thread. Finally I purchased a PNY GeForce GTX 3050 from Best Buy for $279 last week. Previously the iGPU would run denoise and it would take about 10 minutes. The 3050 cut the time down to 15 to 20 seconds depending on the raw file size. I'm happy with that.

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philmars

Participating Frequently

I am having similare issues - using AI Denoise turns image into black and white toned image....I have an Arc A750. I just use the regular noise reduction instead....or Topaz Denoise if that isn't sufficient.

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Bob Trlin

Inspiring

Same! I have an iGPU. I despertely was a descrete GPU and would love an Arc770 rather than an Nvidia gamer but until this issue is resolved, I can't. It's Intel that's being hurt here. We know Denoise works on Nvidia and AMD. As each day passes and the matter in not resolved, Intel's renewed launch into GPUs looks more and more like a fizzer.

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mr francois

Participant

Please Adobe, do you have any idea about when the issue will be fixed ? I just bought my graphic card ARC770 and i still can go to shop to change to other brand but will have to pay more for equivalent nVidia ( I mean RTX3060 ou 3070) After 1it will be too late to ask for a refund... So, any news from development team will be welcomed !

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mr francois

Participant

I have same problem here with my CGU Intel ARC 770. I understood you have sufficient data and don't need Dxdiag log anymore, just tell me if you need.

So, i am just waiting for a new release of LrC 🙂

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Bob Trlin

Inspiring

Same. AI Denoise works fine with my integrated Intel UHD Graphics 770 albeit it takes 4 minutes. The big difference is that the iGPUs don't have tensor cores, the Intel Arc discrete GPUs do. I'm guessing that's one reason why they are so much faster.