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erinferinferinf
Adobe Employee
Adobe Employee
December 18, 2025

Access Restricted - Plugins are unavailable for your user type

  • December 18, 2025
  • 3 replies
  • 435 views

erinferinferinf_0-1766094031572.png

 

Recently the Exchange team rolled out a change for compliance reasons. For the change, the Exchange marketplace was disabled for education accounts. Unforutanely, all education accounts were disabled, not just kindergarten - 12th grade accounts as intented (sometimes called primary school). We are working to roll back this change until we can filter K-12 accounts on the Exchange and allow higher education accounts (colleges and universities).

 

You can verify if your account was affected if you ses the error pictured above and the message "Access Restricted - Plugins are unavailable for your user type" when visitng this page: https://exchange.adobe.com/apps/browse/cc If you log out, you can see and browse plugins as expected.

 

If you don't have an education account and are still experiencing this error, please reach out to asupport@adobe.com with the affected email address.

 

Update, December 19:  The change was rolled back. Let us know in this thread if you continue to experience this problem.

    3 replies

    January 14, 2026

    Hi, im using a education account, me and my friends are having an issue where weare unable to naviagte to even finding plugins or installing them, it just brings us back to the "your plugins" page where my friend does not have a single plugin. I have some as i downloaded them in 2024, but now i cant download any plugins or even find the install button through creative cloud at all.

    erinferinferinf
    Adobe Employee
    Adobe Employee
    December 19, 2025

    An update:  The change was rolled back. Let us know in this thread if you continue to experience this problem.

     

    @Richard Boxall please try it now and let me know!

     

    December 19, 2025

    I am having this problem, but I do not have an education account. It seems the bug is affecting other users too !