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Participant
September 26, 2025

beta version 30.0 refuses to download and install in the creative cloud desktop app

  • September 26, 2025
  • 17 replies
  • 756 views

Keeps giving me these error messages..


Exit Code: 190
-------------------------------------- Summary --------------------------------------
 - 2 fatal error(s), 0 error(s), 7 warnings(s) 

FATAL: Sanity check for installation failed. Current OS version 10.0.26200 doesn't satisfy OS requirements.
FATAL: Error occurred in install product workflow with error code 190 error message 
WARN: GetIEProxyInfo - Failed to get proxy for the url, error:12180
WARN: GetIEProxyInfo - Failed to get proxy for the url, error:12180
WARN: GetIEProxyInfo - Failed to get proxy for the url, error:12180
WARN: GetIEProxyInfo - Failed to get proxy for the url, error:12180
WARN: GetIEProxyInfo - Failed to get proxy for the url, error:12180
WARN: GetIEProxyInfo - Failed to get proxy for the url, error:12180
WARN: GetIEProxyInfo - Failed to get proxy for the url, error:12180
-------------------------------------------------------------------------------------

 

For the record, the creative cloud app says version 30 "Works on this device"

Windows 11 Version 25H2

 

17 replies

Participant
September 30, 2025

I'm afraid I'm still getting the same error...

 

September 30, 2025

A fix for this has been made and should be available in the next Beta build.

September 29, 2025

Hello @PixlPusher , @Mass.Illusion , @bjepstone , @mral5 , @MTSBob thank you for raising and confirming this. I'll get this checked as soon as possible.

Mass.Illusion
Known Participant
September 28, 2025

I have the exact same problem installing Illustrator 30.0 Beta. Will not pass the OS Checksum. It seems Adobe isn't ready for latter Windows 11 24H2 - 25H2 versions.

 

Windows 11 Pro
Intel Core i9-14900K 6.3ghz
256gb Ram
NVIDIA RTX 4080

 

 

Exit Code: 190
-------------------------------------- Summary --------------------------------------
- 2 fatal error(s), 0 error(s), 7 warnings(s)

FATAL: Sanity check for installation failed. Current OS version 10.0.26120 doesn't satisfy OS requirements.
FATAL: Error occurred in install product workflow with error code 190 error message
WARN: GetIEProxyInfo - Failed to get proxy for the url, error:12180
WARN: GetIEProxyInfo - Failed to get proxy for the url, error:12180
WARN: GetIEProxyInfo - Failed to get proxy for the url, error:12180
WARN: GetIEProxyInfo - Failed to get proxy for the url, error:12180
WARN: GetIEProxyInfo - Failed to get proxy for the url, error:12180
WARN: GetIEProxyInfo - Failed to get proxy for the url, error:12180
WARN: GetIEProxyInfo - Failed to get proxy for the url, error:12180
-------------------------------------------------------------------------------------

___________________________________Motion Picture VFX Artist/Graphic Designer.__________________________________Motion Picture VFX Artist/Graphic Designer.
Participant
September 28, 2025

I am having the same problem as well on Windows 11 Version 25H2 (26220.6690):

Exit Code: 190
-------------------------------------- Summary --------------------------------------
 - 2 fatal error(s), 0 error(s), 7 warnings(s) 

FATAL: Sanity check for installation failed. Current OS version 10.0.26220 doesn't satisfy OS requirements.
FATAL: Error occurred in install product workflow with error code 190 error message 
WARN: GetIEProxyInfo - Failed to get proxy for the url, error:12180
WARN: GetIEProxyInfo - Failed to get proxy for the url, error:12180
WARN: GetIEProxyInfo - Failed to get proxy for the url, error:12180
WARN: GetIEProxyInfo - Failed to get proxy for the url, error:12180
WARN: GetIEProxyInfo - Failed to get proxy for the url, error:12180
WARN: GetIEProxyInfo - Failed to get proxy for the url, error:12180
WARN: GetIEProxyInfo - Failed to get proxy for the url, error:12180
-------------------------------------------------------------------------------------

 

Participant
September 27, 2025

same!

Known Participant
September 27, 2025

Can confirm the same here. Beta 30.0x refuses to install on Win 11 25H2 with an error about unmet system requirements.