Skip to main content
Participant
August 2, 2025
Open for Voting

can not save file

I can not save my file when I end of the day, I loosed some data. Maybe when i choose save on my computer

4 replies

Smriti Capoor
Community Manager
August 14, 2025

tagging @V36252398ek25 for being notified

Translate
Smriti, Product Marketing, Adobe Illustrator
Adobe Employee
August 13, 2025

Hi,
To help us resolve the issue more quickly, would you be available for a debug session at your convenience? This will allow us to analyze the problem and work towards a solution faster. Please let me know a suitable time for you.

Translate
Smriti Capoor
Community Manager
August 12, 2025

Hello @V36252398ek25 please provide more details to investigate this. Details needed:

1. When did this first happen? Please share the version of the Beta app. Did you update the Beta after which this happened? 

2. Is this regular or happening for the first time? If first time/ one off incident, what actions did you perform? Did you copy, or what kind of operation/ action you were doing?

Also, it would be great if you can share your crash logs. If we are not able to reproduce the issue, then we would deep dive further by requesting your details.

Translate
Smriti, Product Marketing, Adobe Illustrator
Monika Gause
Community Expert
Community Expert
August 2, 2025

Which system is it?

 

Beta software is not meant for productive work, because things like this can happen. I've never seen it personally, but it can happen.

Translate