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rosie_iceland
Participant
March 27, 2026

Cannot save files.

  • March 27, 2026
  • 1 reply
  • 13 views

I cannot save files. I have tried several files, and updating the application but neither fixed the issue. It gets stuck on anywhere between 50% and 95%. Sometimes it doesn't happen, especially if it's a brand new file. The files were totally fine two updates ago.

    1 reply

    March 30, 2026

    Hello ​@rosie_iceland 

    Thank you for reporting this! A few things stand out: the fact that brand new files save fine suggests the app itself is working, but something inside your existing files may be conflicting with the recent update.

    To help us investigate further, could you share:

    1. What format are you saving as (.ai, .pdf, etc.)?
    2. Are the files stored/syncing via a cloud service like Creative Cloud Files, Dropbox, or OneDrive?
    3. What OS are you on?
    4. Can you share the exact version numbers you're comparing with ("two updates ago" vs. now) i.e. current Beta build number and previous 2?
    5. When it gets stuck, does Illustrator freeze entirely, or just the progress bar? Does it eventually throw an error or you force quit?
    6. Will you be interested in speaking with us? If yes, kindly DM.