Cannot save files.

Hello ​@rosie_iceland 

Thank you for reporting this! A few things stand out: the fact that brand new files save fine suggests the app itself is working, but something inside your existing files may be conflicting with the recent update.

To help us investigate further, could you share:

1. What format are you saving as (.ai, .pdf, etc.)?
2. Are the files stored/syncing via a cloud service like Creative Cloud Files, Dropbox, or OneDrive?
3. What OS are you on?
4. Can you share the exact version numbers you're comparing with ("two updates ago" vs. now) i.e. current Beta build number and previous 2?
5. When it gets stuck, does Illustrator freeze entirely, or just the progress bar? Does it eventually throw an error or you force quit?
6. Will you be interested in speaking with us? If yes, kindly DM.