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JSFoster75
Known Participant
July 30, 2025

Files won't close when doing a Save...

  • July 30, 2025
  • 18 replies
  • 426 views

Files will not close if it is the only file open. Cannot even quit Illustrator, have to open task manager and force close, then it tries to do a file recovery when Illustrator is re-opened.

18 replies

JSFoster75
Known Participant
August 13, 2025

Sure, just let me know.

 

Yesterday, I uninstalled everything but Acrobat and rebooted, then ran a registry cleaner, then reinstalled. So far things seem to be running a bit smoother but I haven't used Illustrator much since then.

Adobe Employee
August 13, 2025

Hi JSFoster75,

To help us resolve the issue more quickly, would you be available for a debug session at your convenience? This will allow us to analyze the problem in real time and work towards a solution faster. Please let me know a suitable time for you.

August 13, 2025

Thank you for sharing this. I'll pass this to the team and will reach out in case I have more questions.

JSFoster75
Known Participant
August 12, 2025

I'm using Beta version 29.8, I have even uninstalled & reinstalled with no better luck. I've also noticed that Adobe InDesign runs very slowly if I open Illustrator or Illustrator Beta, InDesign still runs very slowly even after closing them. If I close all Adobe Illustrator/InDesign products and just reopen InDesign, it runs fairly smoothly.

 

I'm running an i9-14900KF (3.20ghz) Processor with 32gb RAM & and Nvidia GeFortce RTX 4070 w/12gb RAM

 

This path doesn't work for me (%AppData%\Adobe\Adobe Illustrator 2025\en_US\Support Files\CrashReports)

 

I navigated to: %AppData%\Adobe\Adobe Illustrator 29.8.0 Beta Settings\en_US\x64

and found this:

 

DB_CrashRecovery.log

 

SQLite format 3   @       .c ø ; ;¿  %%EtableAI_MAIN_PROPAI_MAIN_PROPCREATE TABLE AI_MAIN_PROP (PROP_NAME TEXT PRIMARY KEY, PROP_TYPE SMALLINT, PROP_VALUE TEXT )7K% indexsqlite_autoindex_AI_MAIN_PROP_1AI_MAIN_PROP   

August 12, 2025

Also, would you please be able to share your Beta version and when did this first happen - did you update your Beta app?

August 12, 2025

Crash information is stored locally and can be shared with us. Can you please for crash reports in support files? Please paste the following in the run window.
%AppData%\Adobe\Adobe Illustrator 2025\en_US\Support Files\CrashReports

In case this is not available, can you please look for .dmp files. Run the following command on run window.

%LOCALAPPDATA%\CrashDumps

 

Let me know if this works.

JSFoster75
Known Participant
August 11, 2025

It's not giving me the option to submit a report... I just says it recovered from a crash and asks me to resave the files... Does it store a txt file on the computer (Win PC) that I can copy/paste here?

August 4, 2025

Whenever it asks for recovery, please submit a report with your email ID. The team would be able to track these reports.