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JSFoster75
Known Participant
Jul 30, 2025 4:14 PM UTC
Open for Voting

Files won't close when doing a Save...

Files will not close if it is the only file open. Cannot even quit Illustrator, have to open task manager and force close, then it tries to do a file recovery when Illustrator is re-opened.

18 replies

JSFoster75
Known Participant
Aug 13, 2025 12:00 PM UTC

Sure, just let me know.

 

Yesterday, I uninstalled everything but Acrobat and rebooted, then ran a registry cleaner, then reinstalled. So far things seem to be running a bit smoother but I haven't used Illustrator much since then.

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Adobe Employee
Aug 13, 2025 11:55 AM UTC

Hi JSFoster75,

To help us resolve the issue more quickly, would you be available for a debug session at your convenience? This will allow us to analyze the problem in real time and work towards a solution faster. Please let me know a suitable time for you.

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Smriti Capoor
Community Manager
Aug 13, 2025 11:35 AM UTC

Thank you for sharing this. I'll pass this to the team and will reach out in case I have more questions.

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Smriti, Product Marketing, Adobe Illustrator
JSFoster75
Known Participant
Aug 12, 2025 11:48 AM UTC

I'm using Beta version 29.8, I have even uninstalled & reinstalled with no better luck. I've also noticed that Adobe InDesign runs very slowly if I open Illustrator or Illustrator Beta, InDesign still runs very slowly even after closing them. If I close all Adobe Illustrator/InDesign products and just reopen InDesign, it runs fairly smoothly.

 

I'm running an i9-14900KF (3.20ghz) Processor with 32gb RAM & and Nvidia GeFortce RTX 4070 w/12gb RAM

 

This path doesn't work for me (%AppData%\Adobe\Adobe Illustrator 2025\en_US\Support Files\CrashReports)

 

I navigated to: %AppData%\Adobe\Adobe Illustrator 29.8.0 Beta Settings\en_US\x64

and found this:

 

DB_CrashRecovery.log

 

SQLite format 3   @       .c ø ; ;¿  %%EtableAI_MAIN_PROPAI_MAIN_PROPCREATE TABLE AI_MAIN_PROP (PROP_NAME TEXT PRIMARY KEY, PROP_TYPE SMALLINT, PROP_VALUE TEXT )7K% indexsqlite_autoindex_AI_MAIN_PROP_1AI_MAIN_PROP   

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Smriti Capoor
Community Manager
Aug 12, 2025 8:41 AM UTC

Also, would you please be able to share your Beta version and when did this first happen - did you update your Beta app?

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Smriti, Product Marketing, Adobe Illustrator
Smriti Capoor
Community Manager
Aug 12, 2025 5:26 AM UTC

Crash information is stored locally and can be shared with us. Can you please for crash reports in support files? Please paste the following in the run window.
%AppData%\Adobe\Adobe Illustrator 2025\en_US\Support Files\CrashReports

In case this is not available, can you please look for .dmp files. Run the following command on run window.

%LOCALAPPDATA%\CrashDumps

 

Let me know if this works.

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Smriti, Product Marketing, Adobe Illustrator
JSFoster75
Known Participant
Aug 11, 2025 12:51 PM UTC

It's not giving me the option to submit a report... I just says it recovered from a crash and asks me to resave the files... Does it store a txt file on the computer (Win PC) that I can copy/paste here?

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Smriti Capoor
Community Manager
Aug 4, 2025 10:04 AM UTC

Whenever it asks for recovery, please submit a report with your email ID. The team would be able to track these reports.

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Smriti, Product Marketing, Adobe Illustrator