Skip to main content
W
Webology
Participant
March 6, 2026

Illustrator v30.2.1 hangs when offline and switching documents

  • March 6, 2026
  • 2 replies
  • 54 views

When not connected to the internet, Illustrator hangs when switching documents (Mac spinning wheel). Other operations also seem sluggish at times.

This occurs on a fresh Mac install (Mac OS Tahoe 26.3). It appears to have been introduced in either Illustrator v30.2 (not tested) or v30.2.1 (tested). I’ve gone back to v30.1, which does not have the problem.

 

The following issue seems to report the opposite problem (maybe a fix has created this new issue): 

 

This topic has been closed for replies.

2 replies

S
Community Manager
Smriti CapoorCommunity Manager
March 12, 2026

Also, I saw that there is a similar issue reported on the other community. Would you try the steps listed in https://community.adobe.com/questions%2D652/illustrator%2Dextremely%2Dlaggy%2Dboth%2Dnew%2Dv30%2Dand%2Dpast%2D818137 to see if that works for you?

W
WebologyAuthor
Participant
March 12, 2026

I believe this is the opposite issue (laggy when connected to internet) on an earlier version.

S
Community Manager
Smriti CapoorCommunity Manager
March 13, 2026

Ok, I’ll have you try out the latest build and share your thoughts if Illustrator is still laggy without an active internet connection. I was wondering what is your current project? Are any of the elements of the project dependent on an active internet connection like Adobe Fonts?

and do you face the same issue on the main GA app? or you prefer working on Beta?

S
Community Manager
Smriti CapoorCommunity Manager
March 12, 2026

Thank you for the detailed report! Can you please confirm if you are still facing this issue?

W
WebologyAuthor
Participant
March 12, 2026

I was consistently getting this issue on v30.2.1 until I downgraded to v30.1. I have not had the issue on v30.1. I have also not gone back to v30.2.1 yet, but if you need me to test fixes or gather more information on another version I can.

    S
    Community Manager
    Smriti CapoorCommunity Manager
    March 13, 2026

    ​@Webology thanks a lot. That would be wonderful. We are currently on Beta 30.4. It would be helpful if you could test on the latest build and share your thoughts.

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices