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Ebnograph
Participant
Oct 2, 2025 11:02 AM UTC
Acknowledged

Smart Guides not working with eyedropper!

everytime i try to take a pick with the eyedropper or just choose the tool, the smart guides turnes off.!

    10 replies

    RWM202
    RWM202
    Participant
    Apr 3, 2026 3:00 PM UTC

    THIS IS STILL AN ISSUE. This is a ridiculous change that needs to be reverted. 
    See attached images

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    Smriti Capoor
    Community Manager
    Smriti CapoorCommunity Manager
    Apr 6, 2026 9:36 AM UTC

    Hello ​@RWM202 It was an intentional change by the team to make the color picking more precise. 

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    Smriti, Product Marketing, Adobe Illustrator
    RWM202
    RWM202
    Participant
    Apr 6, 2026 1:07 PM UTC

    That could not make less sense. It has done the complete opposite of that. it was more precise before when I could actually see what I was selecting. 

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    Smriti Capoor
    Community Manager
    Smriti CapoorCommunity Manager
    Nov 19, 2025 10:29 AM UTC

    Hello @Ebnograph and @defaultp3n0fy3a3kt9  can you please share an explainer video for us to understand the issue clearly?

    And about the effects, @defaultp3n0fy3a3kt9 this is a known issue.

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    Smriti, Product Marketing, Adobe Illustrator
    defaultp3n0fy3a3kt9
    Participant
    Nov 18, 2025 4:36 AM UTC

    Has this been resolved yet as I am finding the same issue and it's so annoying!

    The eyedropper is also missing from the Drop Shadow / Outerglow etc, feature now too.

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      Smriti Capoor
      Community Manager
      Smriti CapoorCommunity Manager
      Oct 10, 2025 3:39 AM UTC

      Thank you @Ebnograph would also need the Beta build number like 30.0.x?

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      Smriti, Product Marketing, Adobe Illustrator
      EbnographAuthor
      Participant
      Oct 6, 2025 8:45 AM UTC

      Hello Smriti,

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      Smriti Capoor
      Community Manager
      Smriti CapoorCommunity Manager
      Oct 6, 2025 4:12 AM UTC

      Hello @Ebnograph thank you for raising this. We are looking into this. Can you please share your build number and system details?

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      Smriti, Product Marketing, Adobe Illustrator
      EbnographAuthor
      Participant
      Oct 6, 2025 8:34 AM UTC
      Hello dear,

      I've attached my system details on this email.

      Thanks in advance

      --
      *Hope this email finds you well,*

      [image: Ebnograph Logo SN.jpg]
      Ayman Bushra

      *Senior Graphic Designer & Finaliser*
      Ebnograph Printing House
      p: +2 02 262 333 50 <+202%20262%20333%2050>
      m: +2 011 161 30 736 <+20%20122%20317%203927>
      w: *www.ebnograph.com* <>
      a: 14 Mostafa Mokhtar, Nozha

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