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Datatracks37898711cctq
Datatracks37898711cctq
June 26, 2026

The Internet is connected but the AI feature says "Unable to connect to AI service. Please check your Internet connection and try again."

  • June 26, 2026
  • 1 reply
  • 16 views
The Error


The AI feature is showing error. “Unable to connect to AI service. Please check your internet connection and try again”

Even when the internet is connected as you can see in the screenshot.

    1 reply

    Smriti Capoor
    Community Manager
    Smriti CapoorCommunity Manager
    July 3, 2026

    Hello ​@Datatracks37898711cctq thank you for reporting this. Are you facing the issue constantly? Can you please try restarting your Beta application?

    Smriti, Product Marketing, Adobe Illustrator
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