turntable not working

when i got the liscence to use the adobe apps i was also able to use the turntable feature in illustrator beta, yet after a little bug reset. and a relogin i somehow cant use it, saying i dont have enough credits for it. or not the right plan to use it. and when i click for the option to fix it in illustrator it opens the website but automatically closes. and ive tried every way to fix this and it still doesnt work