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Atrike
Atrike
Participant
March 25, 2026

type objects not showing when opening existing documents

  • March 25, 2026
  • 3 replies
  • 46 views

Issue:
When opening existing documents from Creative Cloud, type objects do not appear. There is no error message (e.g., “font not found”), but no text objects, handles, or outlines are visible.

Expected Behavior:
Type objects should display normally when opening documents from Creative Cloud.

Observed Behavior:

  • Type objects are completely invisible (no bounding boxes, handles, or outlines).
  • No font or missing asset warnings are shown.

Workarounds / Additional Findings:

  • Opening the same document in Adobe Illustrator 2026 displays the type objects correctly.
  • Saving the document locally from Illustrator 2026 allows it to open properly in Adobe Illustrator Beta, with all type objects visible.
  • Newly created documents (saved either locally or to Creative Cloud) display type objects correctly when reopened.

Environment:

  • Software: Adobe Illustrator Beta
  • Version: 30.4.103
  • Windows 11

      3 replies

      Whelmed
      Whelmed
      Participant
      April 5, 2026

      Documents with fonts disappeared. No error message. Font re-installed yet still unable to replace. 

      Design not usable for business printing or editing. 

      Please contact.

        Smriti Capoor
        Community Manager
        Smriti CapoorCommunity Manager
        April 6, 2026

        Hello ​@Whelmed what is the Beta build number you are facing this issue on?

        Smriti Capoor
        Community Manager
        Smriti CapoorCommunity Manager
        March 30, 2026

        ​@Atrike would you open to sharing your file? Was the file created in some older version? If yes, can you please let me know what was the build number for that?

        Please let me know if you’d be open to discussing this with us over a call.

          Smriti Capoor
          Community Manager
          Smriti CapoorCommunity Manager
          March 30, 2026

          Hello ​@Atrike 

          Thank you for such a thorough and well-structured report. This is exactly the kind of detail that helps us investigate effectively. Based on what you've described, this looks like a bug specific to Beta version 30.4.103 when opening existing documents via Creative Cloud. I'll be flagging this to our engineering team.

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