Adobe.io PSD Conversion Issue
I am seeing an issue that started today that is affecting an existing service that we have been using with Adobe for some time. The error message is very vague so I am not sure if it is on our end or Adobe's. Can someone point me in correct direction to find paid support for this as well?
Step 1:
Request the token to use the services from : https://ims-na1.adobelogin.com/ims/token/v3
Request: POST
- client_id
- client_secret
- grant_type
- scope
Response: sends back the "access_token" along with some other data
Step 2:
Make a request to "https://image.adobe.io/pie/psdService/text" with a json body of:
{
"inputs": [
{
"storage": "external"
}
],
"options": {
"layers": [
{
"name": "DisplayName",
"text": {
"contents": "Bob Smith"
}
},
{
"name": "LicenseNumber",
"text": {
"contents": "999-999999"
}
}
]
},
"outputs": [
{
"href": "RETURN URL",
"type": "image/png",
"storage": "external"
}
]
}
This returns a URL to check the status.
Step 3:
Check the status using the URL provided in the response from Step 2. However, the response is the following:
{
"jobId": "46986346-63eb-46ed-b253-103b11da1e8d",
"outputs": [
{
"status": "failed",
"created": "2025-06-16T19:23:07.094Z",
"modified": "2025-06-16T19:23:07.693Z",
"errors": {
"code": 500,
"title": "Internal Service Error",
"type": "InternalServiceError"
}
}
],
"_links": {
"self": {
"href": "STATUS URL"
}
}
}
The PSD looks fine and opens in the Photoshop as expected.
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