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Tyler33338451a2vq
Participant
November 2, 2023
Open for Voting

Not supporting ChromeOs?

  • November 2, 2023
  • 4 replies
  • 674 views

With the new chromebook plus models and Photoshop being supported I'm surprised to see that the illustrator on the web isn't supporting chrome OS. Would be great to see since most newer Chromebooks support the minimum requirements stated

      4 replies

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      Tyler33338451a2vqAuthor
      Participant
      December 18, 2023

      I am just updating as it was working fine before but now when I try and open illustrator on the same device it says it is unsupported. I opened photoshop on my other chrome OS device with 4 cores and it works fine and even on that device it says illustrator is unsupported and tells me to open it on Windows or Mac

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      Tyler33338451a2vqAuthor
      Participant
      November 3, 2023
      In your software requirements chrome OS wasn't listed anywhere but I went
      and have it a shot anyway with the chromebook I had handy (an n4500 with
      4gb ram) and it ran just chugged at some points which I expect
        Harshika Verma
        Community Manager
        Harshika VermaCommunity Manager
        Community Manager
        November 3, 2023

        Hi @Tyler33338451a2vq,

         

        To assist you better, we would appreciate it if you could provide more specific details regarding the issue you're experiencing with the Chromebook Plus model:

         

        • Could you describe the precise behavior you are encountering with the app?
        • Is the app failing to load entirely?
        • Are there any error messages displayed?
        • Is the app running slowly or with reduced performance?

         

        Your additional information will enable us to offer the best possible assistance.

         

        Thanks,

        Harshika

        Harshika Verma
        Community Manager
        Harshika VermaCommunity Manager
        Community Manager
        November 2, 2023

        Hi @Tyler33338451a2vq,

         

        Thank you for providing your feedback. I will make sure to convey your input to the team. We will keep you informed about any updates.

         

        Thanks,

        Harshika 

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