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HMA2618
Community Beginner
HMA2618
Community Beginner
Activity
‎Dec 18, 2017
11:23 PM
Thanks. I've really tried everything, wiping all traces of Adobe from my computer, and nothing helped. End of story. However, I've just tried installing the replacement CS3 on my husband's laptop, and it worked! He still has XP, so this definitely seems to be a Windows 10 issue. (Perhaps this should be mentioned more clearly on the support pages, so that others don't use so much time and energy on a solution that was doomed failure from the start). Thank you all for your time, and have a great Xmas!
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‎Dec 18, 2017
10:40 AM
Frustrating. Has anyone managed to download and use the replacement CS3 with Windows 10, without activating?? I can't be the only person in the world with this issue ... As long as the program worked, I saw no need to upgrade. The new version is presumably better, but CS3 suited me fine, now that I no longer work with graphics on a daily basis - that being the main reason for not wanting to pay for a subscription (which I already do for Photoshop, due to wierd behaviour with Windows 10). Support were polite, but always gave me the same answer when nothing worked - i.e. that Chat/support can't fix my issue, if the self-help link doesn't work. Solution: Talk to sales for getting a new subscription.
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‎Dec 18, 2017
10:19 AM
Could the problem have something to do with not having deactivated my own CS3 before trying to install the version that supposedly doesn't need activating?? (I would presume not, given that I have downloaded the replacement version, and would be entering in a new serial number (if I ever got that far). Also, I'd assume that the Cleaner Tool would wipe away all info related to the original program. Just a thought anyway.
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‎Dec 17, 2017
02:56 PM
Couldn't wait until tomorrow ... so I have just uninstalled everything again. And used the Adobe CC Cleaner Tool. In advance I had uninstalled Illustrator, and my CC Photoshop + all other apps related to Adobe. I then restarted my PC. I downloaded the "replacement CS3 installer" and installed this new version. As with my own version, I got the same message - that my product needs reactivating. The only way to do this is online, and that doesn't work. I don't get as far as writing in the new serial number, as I am told that I have no connection - which of course I do. (I also tried phoning support several times last week, but they said they couldn't reactivate it over the phone). So, same as all of my previous attempts.
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‎Dec 17, 2017
01:48 PM
I appreciate and understand that, and would of course have paid for an upgrade (after I switched from XP to Windows 10 when I bought a new PC). That didn't seem to be an option though, as everything seems to be web-based (CC) now.
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‎Dec 17, 2017
01:44 PM
Thanks for your reply, but as I said, I have tried everything several times. Yes I got a new serial number, I got the download version. I uninstalled the old version (as well as Photoshop CC, Acrobat, and everything else related to Adobe on my PC). Yes, I used the Adobe CS Cleaner Tool, and restarted. Several times. I will try everything one more time tomorrow (it's late evening over here now), as my trial version of the CC program (that I downloaded to complete a poster) has also run out.
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‎Dec 17, 2017
01:28 PM
Thanks, but I've tried everything several times - the "solution" doesn't work.
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‎Dec 17, 2017
11:53 AM
Hi! I have Windows 10, but CS3 has worked fine up till now (with my "box version").
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‎Dec 17, 2017
11:37 AM
Hi! I have now lost all access to my Adobe Illustrator CS3, which I bought (as a private person, i.e. not a business), before Creative Cloud was an option. It was an expensive product, and despite being quite an old version, still meets my hobby/design needs, so it's very disappointing that it is now obsolete. According to all forum info, and everything else I've researched and tried (including speaking to support several times), I should have been able to install a version which doesn't need activating. As instructed, I uninstalled everything on my PC that was Adobe-related, got the new serial number, and tried installing several times - but still no joy. Support ended up saying that they couldn't help, so is that it?? I have no option but to pay monthly for something I use a couple of times a year? Regards, HMA
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