Thanks Matt -- I apprecate the offer--and I would love to take you up on it, once some issues above my head get resolved. When you say "hourly," what do you charge, or would you be doing this out of the kindness of your heart? 😁 ... View more

Keith, what version of Windows were you running when you installed MSXML 4.0 SP3 and it fixed your problem? ... View more

Thanks Peter. Do you happen to know if I can upgrade just RoboHelp and Frameker in TCS? ... View more

I know this is an old post, but I am having this problem too, and NOTHING seems to have helped. I am using RoboHelp11, (As part of Adober Communication Suite 12)  all updates/patches applied, I have the same symptoms described below with Search not working in WEB Help. I sometimes get "failed to inialize database" and/or "javascript (0), and null when I attempt a search. I too am missing whxdata/whfts_xml.js.  Search works just fine in CHM files, just not WEBHelp.   I am using Windows10, so the MSXML/ KB973688 and other MSXML 3/4 KB patches listed in another post in this forum do not apply (based on information to download them, windows 10 is not listed as a supported operating system--so I'm kind of afraid to try it). I have cleared the RH cache, created a new, small project, searched my computer for these files, uninstalled and reinstalled -- I have spent HOURS on the web searching for answers, and nothing works for me.  Can anybody help? ... View more

Well, yes and no.  The original folder is ALSO on my hard drive, and I wasn't connected to the network when the crash happened (either time). I guess I can change the mapping location on the server to a different location, but now I have 100-plus files that I have to clean up, and besides the amount of time I have already spent, I have no answer how this problem occurred or how to prevent it from happening again. ... View more

I have good news and bad news. The good news is that I created a new directory, copied all of the files and images from my big book into it and I was able to create a PDF and select all files View-->Conditional Text with no crash. The bad news is that I then copied the working files back into my original directory (which is under Source Code Control, so they need to continue living there), and tried it again, and I got the same damn crash with the same damn internal error message. So. . . now what? ... View more

not sure how to respond to both you and ArnisGubins, but thank you both for responding. I as able to fix the smaller of my two books by creating a new book file and importing the chapters into it. It didn't crash with Update Book. My other book has close to 100 chapters, so that will take a little longer, but I will post my results here. ... View more

not sure how to respond to both you and BarbBinder, but thank you both for responding. I as able to fix the smaller of my two books by creating a new book file and importing the chapters into it. It didn't crash with Update Book. My other book has close to 100 chapters, so that will take a little longer, but I will post my results here. ... View more

Do you have any other ideas?  I need help, can somebody on this Forum or at Adobe please help me? Framemaker has no phone support. ... View more

Funny you should mention that, because another thing that was causing this same crash (last night) was selecting all the files in the book, and going to View-->Show/Hide Conditional Text. FYI, just tried what you suggested, and it crashed again.  ... View more

Hi Jeff, Thanks for the response and to the link to the old thread. I can't remember if I saw it or not, actually because I was under the (false) impression that the newer versionswould allow me to maintain source in RH, and import it to Frame when it was time to create a printed user manual. So I don't think I searched on anything this old. I haven't used Framemaker since the early 1990s, but from what I am reading, it sounds like we would have to maintain our documentation in Frame, and import it to RH when we want to create online help for our project. Perhaps I am stuck on the way we have been doing things for the past 7 years, but the online help, like the product code, changes frequently. It is not until just before the final version ships that our tech writers consider the RH source stable enough to convert it and create printed documentation. Kat Z Ross ****************************NOTE****************************** I NEVER send email messages with links and no other text. If you get an email message like that from "me," I have been hacked. Please do not click on the link, and please delete the message. ... View more

Thanks Rick! That fixed the problem of the error pop-up during preview! The error that occurred in the CHM file I finally narrowed down to a single file -- whenever I clicked on a link to that file, the same HHComponentActivator message appeared. I had to copy the flat file content into notepad, delete all of the HTML code and reconstruct the file to make that error go away.  I wonder if I had tried replacing the ehlpdhtm.js prior to that if it would have fixed the CHM problem too, but guess I will never know. In any event, thank you, thank you, thank you for the tip about ehlpdhtm.js! --Kat ... View more

This has been happening to me too, but I just generated a CHM file, and I am now getting the error when I click on links in the CHM file. Has anybody else had this problem?  Thanks ... View more

Hi Rick, Yes, Community Help rocks! Just to recap:  For 64-Bit machines, users can manually fix this problem by doing the following: 1. Copy hhactivex.dll to C:\windows\syswow64 2. From CMD prompt:  c:\windows\syswow64>regsrv32 hhactivex.dll For 32-Bit machines: same thing -- just substitute system32 for syswow64 So here's another question for you related to this original post: Since several of our users and developers have had this problem, our developers want to incorporate this file and the registration of it into our product installation and product updates.  From what they tell me, putting this into the installer is a no-brainer, but they use different (and apparently older), software for their frequent product updates. The update software does not distinguish between a 32bit and 64bit O/S, and it costs $$$ to upgrade it, so they have managed to work-around a lot of the problems. Do you or anybody else have any suggestions ? ... View more

That worked!  Thank you, thank you, thank you!  Now why couldn't I find this out through hours of searching online, I wonder?   Again, a million thanks!   --Kat ... View more

Thanks Rick,   I have forwarded this on to them, and I will let you know what happens.  I appreciate you getting back to me so quickly!   --Kat ... View more

I know this is an ancient post, but my users are having this same problem with the compiled CHM file that I gave them using RoboHelp 7.  I can see the glossary on my PC (running XP), so I referred my users to the information I found re the hhctrl.oxc file, and I send them my copy of hhctrl.ocx file.  I also noticed that there are several places out there to download one, but I don't know anything about these sites, and I'm not comfortable telling users to get the file this way. Here is what happened pasted from a user's email to me: Start > Run regsvr32 hhctrl.ocx produces [Window Title] RegSvr32 [Content] The module "hhctrl.ocx" was loaded but the call to DllRegisterServer failed with error code 0x8002801c. For more information about this problem, search online using the error code as a search term. I also tried the CMD prompt with the directories C:\, C:\Windows and C:\Windows\System32. Same results. Please help! Thanks, --Kat ... View more

I have had one heck of a time with this problem, and with trying to find the answer.  I wasn't even sure what to search for:  I tried "Title Bar" "RoboHelp 7 CHM Title Bar," and I finally came across this post and the series of answers.  I tried the following things: File->Project Settings  (I changed the title in there, and generated the new CHM file.  The old title persisted) Editing the rhwind.pfj file (same result) Logging out and back into the project (nothing changed) File->New->Window This was interesting.  It showed two Windows, one called NewWindow and another called NewWindow1.  Both of them showed the new title and even the left window showed the correct title, but for whatever reason, it didn't translate to the CHM file.  On a lark I deleted all of the NewWindows and created a new NewWindow, deleted the Window Caption and retyped it in.  Now it works!  If that isn't user-hostile, I don't know what is.  ... View more

Hi, my copy of RH7 has gone goofy too. I know this an ancient post, but I wanted to add to it because after about 20 minutes of searching through the forums I finally found an answer to the Insert Image problem in your post, so thank you!  I have 2 existing help systems which I just put into Version control (integrating with Microsoft SOS).  SOS expects the files to be in a location on my C drive that is several sub-directories deep. When I created a new help system in that same directory, Insert Image made me navigate all the way down to the images directory and then lost the file(no preview of it either).  Also, the Insert Images dialog kept dumping me into "My RoboHelp Projects" directory under My Documents and looking for images there. I've never seen that before. I had to manually cut and paste the file name and its directory hierarchy into the Insert Image dialog.  Then, when I checked the HTML page, it showed up w/ parent directories when what I really want is relative directories.  Anyway, I now keep my new and working copies on my C: drive so I can insert image files again! When it's time to check into SOS, I'll move 'em over, I guess.  So much for checking in works in progress! ... View more

Hi Z, I too have suffered with this problem, and was never able to find any one file that was causing it. I had a HUGE project that compiled like a dream in RH 5, and failed with exactly the same error you got after I upgraded it to RH 7. One of the things that MAY have helped was moving my project to the root directory on C, and simplifying its name. When it ran in RH 5, it was several directories deep on my computer, and it never complained. RH7 seems to like it better in C:projectname. I too spent hours with Adobe support, sent them my files, and they were able to re-create the problem -- then it mysteriously disappeared for both them and me. Now I work on it, and every so often I generate a CHM file after clicking my heels three times on a day with a full moon, and praying to whoever will listen. So far, it is still building, and I can only hope it will continue to do so. Good luck to you! --Kat ... View more

Hi AdamXT2, what a nasty bug this is -- you are right, it doesn't seem to be related to any one thing, which is the worst kind of bug. I spent a lot more time with Adobe, and then while I was waiting for a response from them, I managed to "fix" it. I'll tell you what I did, and then I'll post what Adobe suggested I do next (though I didn't try it because for now, the problem is fixed). 1. I copied the project into the C: drive 2. I deleted .cmd and .xpj files 3. I Opened file in RoboHelp X5 (yes, even though I was told this couldn't be done, I was able to do it) 4. Generated unused files reports 5. Deleted 95% of unused files using Windows Explorer 6.Generated CHM files in RH5 with no problem using all conditions (including NONE) 7.Realized I couldn't save files in RH5 w/ out crashing RH5 (at least it gave an error message before it died) 8.Opened the file in RH7 and let it "upgrade" project to RH7 9.Generated CHM file with Conditional processing set to NONE successfully 10. Generated CHM file with Conditional processing set to NOT Comment NOT Printed successfully. I have no idea why this worked. I let Adobe know what I did. I haven't heard back from them yet. Here is what they suggested I do: 1) Download the following file and convert it to Robohelp7. Are you having the same results when you try to generate the Microsoft HTML Help? http://tinyurl.com/37acn8 > Kat < I haven't done this, but I tried other small projects and they worked fine. 2) Remove any indexing intensive items in your help project, like DOCs, PDFs, FLV's or other non HTML items, and try to generate the Microsoft HTML Help. >Kat< It's possible that removing the unused files (there were a few .DOC files and lots of unused HTM and GIF and JPG files) helped, but I don't know. 3) Try to cut up your project to troubleshoot individual topics. Try removing half of the topics and generate the help file, are you getting the same results? <Kat> Never tried this; it would cause more broken links. 4) Do other formats aside form Microsoft HTML cause the issue? <Kat> I was able to generate WEB help with no problem. 5) What about creating a new conditional build tag which includes everything does it happen as well? <Kat> Tried that too; didn't work In conclusion, I have no idea why it worked. I was actually planning on going back to RH5, until I realized I couldn't' save the project in it even though it let me open the project in RH5. I hope the information I provided helps someone. This doesn't inspire me with much confidence, but I have work to be done. ... View more

I just spent an hour on the phone w/ Adobe tech support Level I. It got a little bit better. Now it just fails with a Fatal Error: Microsoft HTML error message and creates a corrupt .CHM file. Adobe has escalated this to Level II, after all the things we tried (deleting and rebuilding the xpj and cpd files, generating WebHelp, which worked, but I still need a CHM file) I'll let you know if this ever resolves. ... View more

Harvey, The symptoms I have are very similar, except the document doesn't fail in the same place everytime. I DO get a TOC and an index, and the TOC obviously doesn't include all of the chapters, it goes from the failed file to the Index and Glossary. The document always stops building chapters anywhere from page 475 to page 525, and then builds the index and glossary, then cleans up and finishes. Have you tested yours with MS Word 2000? It's not really an acceptable fix, but I'm curious. Thanks, --Kat P.S. Does anybody think this is worth posting to Adobe as a bug and seeing if they can fix ir, or am I asking for finger-pointing between Adobe and Microsoft? ... View more