Hello, With Ref. to 'Sjpt' response. Adobe Live Chat: http://www.adobe.com/support/chat/ivrchat.html, or as a slight short cut try http://helpx.adobe.com/contact.html?product=digital-editions&topic=usi ng-my-product-or-service Click on 'I still need help' and then you should see 'Chat with an Agent' at the bottom of the page. 'Ask our experts' will indeed just lead you back to this forum. Sometimes you will get ‘Sorry! All agents are busy— please check back soon.’ Don’t refresh the page, just hang on and it should eventually go to ‘Chat Now, and agent is available’. They can reset your authorizations, and then you must reauthorize any devices you still need. Regards, Yuvraj. ... View more

Hello, Error 2004 relates to Activation error. Please contact Live support. Adobe Live Chat: http://www.adobe.com/support/chat/ivrchat.html They can reset your authorizations, and then you must reauthorize any devices you still need. Regards, Yuvraj. ... View more

Hello, Error 2004 relates to Activation error. Please contact Live support. Adobe Live Chat: http://www.adobe.com/support/chat/ivrchat.html Regards, Yuvraj. ... View more

Hello forest43a, Launch Adobe Digital Editions   Keeping ADE program active on your screen, Hold Ctrl+Shift+D keys.   You will get a prompt window with an option  to Erase Authorization (ADE 2.0). - Deauthorize ADE and Re-launch it.   Navigate to Help > Authorize Computer (in ADE 2.0) . Regards, Yuvraj. ... View more

Please refer this Thread. http://forums.adobe.com/message/5613235#5613235 Regards, Yuvraj. ... View more

Hi, Please try de-authorizing and re-authorizing with your email address, this should resolve your issue. Follow the below steps to Re-authorize Digital Editions. Launch Adobe Digital Editions Keeping ADE program active on your screen, Hold Ctrl+Shift+D keys.   You will get a prompt window with an option  to Erase Authorization (ADE 2.0). - Deauthorize ADE and Re-launch it.   Navigate  to Help > Authorize Computer (in ADE 2.0) . Regards, Yuvraj. ... View more

Hi, Please try de-authorizing and re-authorizing with your email address, this should resolve your issue. Follow the below steps to Re-authorize Digital Editions. Launch Adobe Digital Editions Keeping ADE program active on your screen, Hold Ctrl+Shift+D keys.   You will get a prompt window with an option  to Erase Authorization (ADE 2.0). - Deauthorize ADE and Re-launch it.   Navigate  to Help > Authorize Computer (in ADE 2.0) . Regards, Yuvraj. ... View more

Hi, Please try de-authorizing and re-authorizing with your email address, this should resolve your issue. Follow the below steps to Re-authorize Digital Editions. Launch Adobe Digital Editions Keeping ADE program active on your screen, Hold Ctrl+Shift+D keys.   You will get a prompt window with an option  to Erase Authorization (ADE 2.0) & Deauthorize (ADE 1.7.2) - Deauthorize ADE and Re-launch it.   Navigate to Help > Authorize Computer (in ADE 2.0) & Library > Authorize ( in ADE 1.7.2, usually you will be prompted to authorize when you launch the program ) . Regards, Yuvraj. ... View more

Hello, Error 2004 relates to Activation error. Please contact Live support. Adobe Live Chat: http://www.adobe.com/support/chat/ivrchat.html They can reset your authorizations, and then you must reauthorize any devices you still need. Regards, Yuvraj. ... View more

Hi, Please contact Adobe Chat support http://helpx.adobe.com/contact.html. They will support you in resetting the activations. Thanks. ... View more

Hi Michal, Let me provide you a workaround, check with that. As I see that you are deleting the ebooks from the c:\Users\Admin\Documents\My Digital Editions, but ADE is still remembering that you have the ebook on your computer. In this case, I assume that, there is a different file which keeps all the records for the ebooks, i.e. Manifest.xml file. So, if you are able to re- download all the ebooks from library, please go ahead and delete the Manifest file  from c:\Users\Admin\Documents\My Digital Editions. Check if this works for you. Regards, Yuvraj. ... View more

Hi there, Be informed that, your username and password is your Adobe ID (email address) and password which you use to login into your Adobe account. Provide us with the error message  if you are getting while authorizing Digital Editions. Regards, Yuvraj. ... View more

Hi, Proivde us with the exact error you are getting.  Check with the different ebooks and see if you are facing the same issue. Regards, Yuvraj. ... View more

Hello, Check if you have authorized Aldiko ereader app  with your same Adobe ID (email address) which you have used to borrow ebooks from Library and authorized your Adobe Digital Editions on your computer. Regards, Yuvraj. ... View more

Hello, Make sure that you have authorized Adobe Digital Editions using same Adobe ID ( email address) on your new laptop.  Re-download the ebooks on new laptop and open them. Regards, Yuvraj. ... View more

For the Error : E_auth_not_ready. Follow these steps, 1. Launch Adobe Digital Editions 2. Keeping ADE program active on your screen, Hold Ctrl+Shift+D keys.      - you will get a prompt window to Erase Authorization (ADE 2.0) & Deauthorize (ADE 1.7.2)      - Deauthorize ADE and Re-launch it. 3. Navigate to Help > Authorize Computer (in ADE 2.0) & Library > Authorize ( in ADE 1.7.2, usually you will be prompted to authorize when you launch the program ) . Regards, Yuvraj. ... View more

Für den Fehler: E_auth_not_ready. Befolgen Sie diese Schritte, 1. Starten Sie Adobe Digital Editions 2. Keeping ADE Programm aktiv auf Ihrem Bildschirm, halten Ctrl+Shift+D keys. 3. erhalten Sie eine Eingabeaufforderung zu löschen Authorization (Erase Authorization). 4. Deautorisieren ADE und erneut starten Sie es. 5. Navigieren Sie zu Hilfe> Computer aktivieren (Navigate to Help > Authorize Computer) 6. Geben Sie Ihre Adobe-ID und Passwort und autorisieren. Bitte entschuldigen Sie meine Grammatik, wenn keine Fehler gefunden. Regards, Yuvraj. ... View more

If you are using MAC OS , try these steps. Open Finder  Open the Utilities folder Open a terminal window Copy and paste the following line in: defaults write com.apple.Finder AppleShowAllFiles YES Press return Type killall Finder Press return. Connect the Ereader and locate the “.adobedigitaleditions” folder. Move the “.adobedigitaleditions” to desktop and delete it from Ereader. Disconnect the Ereader and Restart Adobe digital Editions (ADE) program. Launch ADE program and connect the Ereader. Try transferring the Ebook and check if that works for you. Once you are able to transfer the ebooks, please copy and paste the following line into Terminal window, defaults write com.apple.Finder AppleShowAllFiles NO           16. Press return ... View more

Hello FranMilano, For the Error : E_auth_not_ready, Follow these steps, 1. Launch Adobe Digital Editions 2. Keeping ADE program active on your screen, Hold Ctrl+Shift+D keys.      - you will get a prompt window to Erase Authorization (ADE 2.0) & Deauthorize (ADE 1.7.2)      - Deauthorize ADE and Re-launch it. 3. Navigate to Help > Authorize Computer (in ADE 2.0) & Library > Authorize ( in ADE 1.7.2, usually you will be prompted to authorize when you launch the program ) . Regards, Yuvraj. ... View more

Hello, Please refer  http://forums.adobe.com/message/5099998#5099998 Regards, Yuvraj. ... View more

This activation error occurs when your system date and time is not set properly according to your Time zone. I have few simple steps to resolve this. Viz. 1. Re-generate the recent error message. 2. For example, E_ADEPT_REQUEST_EXPIRED http://adeactivate.adobe.com/adept/Activate  2013-02-21 T 12:34:30-08:00%20(1361478870000)%20is%20before%202013-02-2 1 T 13:00:03-08:00%20(1361480403088) 3. Observe the term showing, your current date and time is "before" than your exact time zone. 4. If you split the above error message, you will see, 2013-02-21  T  12:34:30         before   2013-02-21  T  13:00:03 which is (Your Current machine date  is  before  Actual time zone). 5. Set your computer time to the actual time zone.    - re-open the Digital Editions program and try to activate. Regards, Yuvraj. ... View more

Hi, The steps you are following are for ADE version 1.7.2 and the current version is ADE 2.0. Please follow these steps to authorize ADE 2.0. 1. Launch ADE 2.0. 2. NAvigate to Help menu > Authorize Computer. 3. Enter your Adobe ID and password to authorize computer.     Regards, Yuvraj. ... View more

Hi, I am sorry to inform you that, ADE does not save the ebooks on its server, hence, you cannot download them through Adobe Digital Editions. Going to the error you are facing, try downloading your ebook by,  - try to switch browsers - Disable Antivirus - Save the E-book on your desktop Let us know if you face any furthers issues. Regards, Yuvraj. ... View more

Hi, It would be great, if you provide us with the environment where you are trying the install the ADE. For Example, - ADE version - Operating System - Anti-Virus you are using. - did you logged in as Admin or user on your computer. (*any error message you are able to locate/view  from Event Viewer- If using Windows OS) Regards, Yuvraj. ... View more

Hi there, Try deauthorizing Digital Editions and re-authorize it.. Try these steps, 1. Launch Digital Editions, Hold Ctrl+shift+D keys.     You will get a new prompt window to erase authorization.      click ' Erase Authorization'. 2. Close and re-launch ADE      Navigate to Help menu > Authorize Computer. It should work. Regards, Yuvraj. ... View more

Try these steps, hope it works for you. 1. Connect Nook device to your computer. 2. Open the device files on your computer. 3. Move the ".adobedigitaleditons" folder to desktop and delete from your device. 4. Safely eject the device and close Digital Editons if you have opened. 5. Launch Digital Editions (ADE) , connect Nook. 6. Re-check if the Nook is Authorized. 7. Try transferring the Ebooks to your Nook and check if you are able to view them on your Nook device. Regards, Yuvraj. ... View more

Try these steps, 1. click on Ignore and see if you are able to complete the installation. 2. If not, Disable Norton Anti-virus and then try to redownload the Digital Editions. 3. Else, try installing ADE 1.7.2. ... View more

For the Error : E_auth_not_ready. Follow these steps, 1. Launch Adobe Digital Editions 2. Keeping ADE program active on your screen, Hold Ctrl+Shift+D keys (Windows), Cmd+Shift+D (Mac users).      - you will get a prompt window to Erase Authorization (ADE 2.0) & Deauthorize (ADE 1.7.2)      - Deauthorize ADE and Re-launch it. 3. Navigate to Help > Authorize ADE (in ADE 2.0) & Library > Authorize ( in ADE 1.7.2, usually you will be prompted to authorize when you launch the program ) . ... View more

It would be great and helpful if you upload a screen shot of  the  error message you are getting. ... View more

For the Error : E_auth_not_ready. Follow these steps, 1. Launch Adobe Digital Editions 2. Keeping ADE progarm active one your screen, Hold Ctrl+Shift+D keys.      - you will get a prompt window to Erase Authorization (ADE 2.0) & Deauthorize (ADE 1.7.2)      - Deauthorize ADE and Re-launch it. 3. Navigate to Help > Authorize ADE (in ADE 2.0) & Library > Authorize ( in ADE 1.7.2, usually you will be prompted to authorize when you launch the program ) . ... View more