Was DYP wrote: So I went back to using CS6. It worked fine until I updated it yesterday.  This is your previous post conserning CS6 and that is what I am responding to not CC which has it's own thread. No, the crashing began way back in September, with InDesign CC.  The applications responses were identical, once CS6 was updated. ... View more

David Blatner wrote: @debradiblasi: Just a quick note… "top tier engineer" doesn't necessarily mean what you think it does. It sounds to me like Dinkar may be on the QE team at Adobe, so sharing it may be as helpful if not more so. Saying "thank you for the offer" just means, "I'm resigned to the problem and don't really want any help fixing it." (I'm not trying to be harsh; just telling you how it sounds.) The Adobe engineer I spoke with on the phone, David, just contacted me via email, perhaps as a result of this discussion.  So I'm taking care of it from my end, thank you. ... View more

Thanks, but please read my previous posts, beginning over a month ago. Was DYP wrote: Yesterday, as my author and I spent 8 hours on the phone refining corrections, InDesign crashed literally about 100 times, sometimes 4-5 times on attempts to make one change. Have you back dated to the previous version to make sure that it is an update that is causing this problem? In all reality maintaining your tools is your responsibility. In a working production enviroment you need to have a good working partition that you can return to and a test partition you can test updates on whether it be OS or apps. ... View more

BDinkar wrote: Debradiblasi, Could you please share more information regarding the problem you are facing. Is this specific to a file or you are experiencing the crash in a fresh document as well? Kindly share your files with us on sharewithID@adobe.com. We would look into this. Thanks, Dinkar Hi, Dinkar: I've already shared files with Adobe Top Tier engineer.  Never heard back from him, though.  But thank you for the offer. ... View more

David Blatner wrote: It's extremely rare that you should need to reinstall software or downgrade to a lower version. I always recommend people try: David, I was on the phone with a Top Tier Engineer at Adobe. We went through all of those steps, sharing my computer, and far more, and he was unable to figure out what was going on.  I sent him the document for investigation. He was the one who told me they had no fix for multi-column documents.  I appreciate your suggestions, however.  Yesterday, as my author and I spent 8 hours on the phone refining corrections, InDesign crashed literally about 100 times, sometimes 4-5 times on attempts to make one change.  As a result, I'm quite sure my problems (can't speak for others) in this document has to do with a combination of footnotes (about 200), images (about 300) and multiple columns. One fix I discovered on my own was to add a blank page after the page I was working on. I assume this allowed footnotes and images to shift more easily, but am just guessing.  ... View more

Coincidently, I just received this update notice from Adobe Updater.  Should I do it? ... View more

Updated to what, 8.0.2? If it worked fine in 8.0.1 why can't you go back to that version? Was DYP wrote: So I went back to using CS6. It worked fine until I updated it yesterday.  Now it behaves exactly like CC.  Updated to what, 8.0.2? If it worked fine in 8.0.1 why can't you go back to that version? I have Adobe Updater.  Stupidly, I clicked "OK" when it asked if I wanted to update CS6.  I have no idea what the update entailed.  It was a ridiculous, careless mistake on my part. ... View more

P.S.  This is a large document:  a 400-page book with 300 images. ... View more

I have many documents with multiple columns...both in ID CS6 and ID CC and I have never had an issue with the mutiple columns. The issue arises when images are moved between columns. In some cases, it arises when a single word is added.  It has something to do with the program being unable to handle the text-wrap in multiple columns. ... View more

Besides providing files, kindly provide us what all things you are finding slow in that particular file. We are aware about the slowdown due to tranparency. What all things other than typing on a tranparent background you are finding slow? But yes, providing files would help us in narrowing down the issues really quickly. Thanks, Dinkar I already shared my files about a month ago but never heard back from the Adobe Top Tier engineer with whom I shared them.  As per my previous comment, I switched to CS6 but now it is crashing, too. ... View more

I quite using InDesign CC because it crashed when I tried to make any changes in a two-column document. I talked to a top-tier engineer who said that the multiple columns were not functioning.  So I went back to using CS6. It worked fine until I updated it yesterday.  Now it behaves exactly like CC.  We just lost a a great deal of revenue because we could not get one of our books out in time for the reviews releases.  (You'll note when I first posted my issue in this discussion.)  Will you offer a lower, functioning version of InDesign (CS4, perhaps) available for free to your subscribers.  Otherwise, we will be forced to leave InDesign and move to another application. ... View more

Thanks, Bob.  I was communicating with someone at Adobe Help on Twitter who repeatedly said 4X that they would have someone call me, but never received a call.  The one time I actually connected with Billing the call was disconnected mid-conversation.  I am no longer optimistic, but certainly would appreciate the help. ... View more

I should add:  The high level tech was Adobe engineer.  ... View more

I was told by high-level tech support (engineer) that Indesign CC is only 80% functional.  Also, that multiple columns will not work, which is what caused my slowness and eventual crashing.  He said they did not have a fix for the multiple columns issue.  Makes InDesign CC useless to me.  I sent him my document, but never heard back.  That was about a week ago.  Also never received a call from Billing regarding my double charges.  ... View more

Final outcome:  On the phone with Adobe for 7+ hours yesterday, including hold times. They had to set up a computer-share because none of the Library/Preferences etc. trashes worked.  Evidently the only way to make Adobe InDesign CC work was for me to create an Adobe Admin account, save the document to my desktop, and work on it there.  Explanation was that it has to do with Apple folder permissions, but that's not an issue with CS6 so I'm not convinced.  I also don't feel comfortable having an Adobe admin user as my primary; call me paranoid.  Am now using CS6 after re-downloading -- no explanation for where it went the first time. Billing svcs. is supposed to get back with me in 4-5 days for a refund. Am also going to be asking for a refund for CC and will be using CS6 for old docs, and Scribus for new ones. Thanks for your advice and taking the time to respond, Bob. ... View more

that wasn't my comment, Bob.  Just to be clear. ... View more

doesn't apply to me.  I just downloaded Scribus.  Only way I'm going to get my project done in time.  And if it works as well as people at Apple have said, then I'm leaving Adobe InDesign.  By the way, they also double-billed me and, after being on the phone for 2+ hours, put me back on hold (over 45 minutes now, and going) because the rep's phone didn't work properly. Perfect. ... View more

I should add that CS6 also disappeared from my purchased products on Adobe.com. ... View more

Yes, CS6 gone.  Only empty Utilities folder remains. But, Bob, is there a CC solution?  I presume not? ... View more

I'm having the same problem on my MacBook Pro, on which I create all of our Indesign documents (book layouts).  Had no problem until I upgraded from CS6 to CC.  Really in a deadline bind right now!  Working on what I consider a relatively simple book layout, with images.  Every action (i.e., eliminated a space between two words; or moving an image) slows to minutes or InDesign essentially stops responding. The latter is happening every time now, so that I can no longer work on the document.  Also, my CS6 application disappeared when I added CC, so I cannot go backward. Help! Help! Help! ... View more