Re: DPC Watchdog Violation and After Effects

henume · ‎Aug 10, 2018

Thanks Kevin. I was on the phone with Adobe Support for about an hour today. The tech took control of my computer remotely, confirmed what I had experienced, and even found some new interesting information. For instance: - I can open Premiere, import a video and work with it no problem. - If I import the exact same video into AE, AE will crash every time (and usually crash the whole system). - If I export a file out of Premiere and pull that file into AE, AE will crash (doesn't seem to matter what format or codec is used) - Interestingly, if I pull some "stock" video that is downloaded with AE into a new project, AE doesn't crash (figure that one out!) The tech used a cleaner and removed AE completely and did a fresh install, but got the same results. After about an hour he decided to escalate it to Senior Support. I'm supposed to hear back in 24 to 48 hours (but didn't ask if that included weekends). I'll post the results of that call once I have it.

henume · ‎Aug 09, 2018

Hi Kyle -- yes, that's correct. It's a brand new build and everything seems to be working EXCEPT After Effects. I've never been able to get AE to run on this machine. I'll take your advice and contact Adobe Support directly. Thanks.

henume · ‎Aug 09, 2018

Thanks Gutterfish. I only have one monitor, an external CD and an a USB hub. As you said, odd that only AE would be affected, but I removed the other peripherals and it didn't make any difference. All other software (Photoshop, Illustrator, Premier, Media Encoder, Animate) run fine. I've run disc checks, memory tests, everything I can think of. I've checked all my AE Preference settings and (and check them against those on my Mac which runs perfectly) and everything is the same (or -- as "same" as they can be between a Mac and PC). I know many of the online forums point to hardware problems, but since all the other Adobe programs run fine and only AE crashes, I'm beginning to suspect some incompatibility between AE and Windows 10, or even some configuration problem with AE on my machine. This link on an Adobe form has a post from and Adobe AE Senior Quality Engineer that points to an font-extension plug-in that is causing the problem. Bug: After Effects 15.1.1 crashes when opening or saving a project on Windows 10 Enterprise – Adobe video & audio apps Unfortunately that wasn't the cause of my problem so the search continues. I appreciate your help.

henume · ‎Aug 09, 2018

Sorry for the delay in responding. I was able to get the full memtest86 to run today (it took six hours and ten minutes) but there were no errors and everything looked good. Thanks.

henume · ‎Aug 09, 2018

Thanks for the response. Unfortunately I don't see any of those options in the free version I've downloaded. Did you buy the Pro edition for $45?

henume · ‎Aug 08, 2018

Thanks PGZ. I don't see those options in memtest86 (maybe because I'm using the free version vs. paying $45?) The only "Available Options" I see are: - Post Image Verification - Extend Partition (NFTS only) - Boot Sector (grayed out) - Beep on Completion In the first test I only ran "Post Image Verification." Any advice?

henume · ‎Aug 08, 2018

Thanks PGZ. I ran both Windows Memory Diagnostic and Memtest86V7.5 and both tests reported no errors. While I'm glad my RAM is working, I do wish that had solve my problem like it did yours. Much appreciated.

henume · ‎Aug 08, 2018

Thanks PGZ. 128 GB of RAM? That is a monster machine! I suspected RAM, it does show up in my system and BIOS and wasn't aware of a RAM test utility. I'll search and try it. Much appreciated!

henume · ‎Aug 08, 2018

I’m in the process of migrating from Mac to PC for video editing. I’ve just built a new PC which seems to be running fine EXCEPT that the program I use most (After Effects) crashes constantly. (So -- it's not really fine at all!) Sometimes the program will open and work for a few seconds, sometimes it crashes right at startup. I always get a blue screen of death (BSoD) with a DPC Watchdog Violation error. I have spent the past week reading posts about how to fix the error, and have done everything in the following list, but the problem persists: Updated all my drivers Done all Windows 10 updates Flashed my BIOS to latest release Uninstalled and reinstalled After Effects Installed After Effects 2017 (vs 2018) – same crashes Booted my computer in safe mode (actually got worse and ALL Adobe CC programs crashed on startup) Confirmed (to the best of my ability) that all hardware is installed and running properly with the latest drivers Needless to say, I’m frustrated that I’ve spent at least 20 hours trying to find the root of this problem and its still eluding me. So…I thought I’d turn to the community for some help. Here is my system build: CPU - Intel - Core i9-7900X 3.3GHz 10-Core Processor Motherboard - MSI - X299 SLI PLUS ATX LGA2066 Motherboard Memory - Kingston - HyperX Predator 32GB (2 x 16GB) DDR4-3000 Memory Storage - Samsung 970 Pro 1.0 TBM.2-2280 Solid State Drive Storage - Seagate - BarraCuda Pro 10TB 3.5" 7200RPM Internal Hard Drive Video Card - MSI - GeForce GTX 1080 8GB GAMING X 8G Video Card OS – Windows 10 Any help would be appreciated. Thanks, Tim

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