14.3.2 broken for PC no longer meeting system requirements. Suggestions?

Forum|Forum|5 years ago
August 18, 2020
5 replies
1521 views

I updated to Premiere Pro 14.3.1 -- it was broken for me. Today updated to Premiere Pro 14.3.2, hoping my issue had been resolved. It's not.

I am dropping back to 14.3, which works fine for me.

Ditto the issues above for After Effects 14.7.1 (I have not tried to update to 14.7.2.)

Ditto for Media Encoder, latest updates.

My trouble with Premiere Pro 14.3.2:

No video display -- will not play video. If I disable GPU acceleration, I get video display, but every operation is balky -- just saving a project sticks, gives "NOT RESPONDING", eventually saves. It's not useable.

With Premiere Pro 14.3.2, as with 14.3.1, 16% of my i7 CPU is used by Premiere Pro when I am doing nothing. If I close Premiere Pro, it leaves a back ground task open that still sucks up 16% of the CPU. I have to kill the task from the task manager.

I am running fully up to date Windows 10.

Issue may relate to my video adapter. My hardware is old, but Premiere Pro, After Effects and Media Encoder, latest updates, are only software products I use that do not work.

Other Adobe products newest updates, seem OK: Lightroom, Photoshop.

From After Effects, I get my GPU information:

Fast Draft: Available
Texture Memory: 404.00 MB
OpenGL
Vendor: ATI Technologies Inc.
Device: AMD Radeon HD 5700 Series
Version: 3.0.13399 Compatibility Profile Context 15.201.1151.1008
Total Memory: 1010.00 MB
Shader Model: 4.0 or later

This topic has been closed for replies.

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RjL190365

Legend

Thank you for the update, gr8bob. As of 14.4, your old i7-2600K will run 14.4, but some features such as MPE GPU acceleration (if your GPU is too old or is lacking in the amount of SGRAM) will be disabled.

And when version 15 gets released, I would expect this to continue: Older hardware will run Premiere Pro 15.x, albeit with some features disabled. Expect a warning message to pop up during launch of 15.x when running on such older hardware.

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gr8bobAuthor

Known Participant

I just updated to Premiere Pro 14.4, After Effects 17.1.4 and Media Encoder 14.4. They work on my old computer!

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RjL190365

Legend

That will not be fixed any more, I'm afraid to tell you. Moving forward, the next MAJOR release of Creative Cloud will not even install at all on your system. Furthermore, attempting to update to that future version will completely uninstall and delete all instances of your current install (if such a version becomes permanently unavailable through the Creative Cloud app) with absolutely no warning whatsoever, and then, you will no longer be able to download and install a version of Creative Cloud and its programs that were compatible with your system any more since Adobe has now restricted version availability since May 2019.

Moreover, AMD had already ended all driver support completely for all Terascale GPUs, including your HD 5700 series, way back in 2015, shortly after the release of Windows 10. AMD issued only a single beta driver for these GPUs upon the original release of Windows 10 - and no more after that.

And with that Sandy Bridge i7, you're completely stuck between a rock and a hard place, with regards to a GPU upgrade: Any newer GPU will be heavily bottlenecked by your CPU, and your system's PCI-E 2.0 interface will only make matters worse. As a result, your CPU's performance level is in "no-man's land" because every single current-generation GPU either is severely overqualified for your CPU or completely lacks hardware encoding capability.

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gr8bobAuthor

Known Participant

Sounds overly extreme given that my system works perfectly fine for 1080p video.

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RjL190365

Legend

There's where you misjudged things. Newer software is now requiring hardware capabilities that are completely lacking in your old hardware. As a matter of fact, almost all software companies are now becoming elitist, and absolutely refusing to support anything that's more than three years old.

In other words, it's not the performance. It's the standards support that matters here.

As a side note, you might be able to right things with a simple GPU update to a GTX 1650 Super, which costs around $160. Don't go above that unless you're planning to upgrade your system's entire CPU platform to something newer and more powerful within the next few months. ~~And upgrade that RAM to 16 GB while you're at it. Premiere Pro now officially requires 8 GB or more free, unused available RAM just to run properly.~~ EDIT: I now saw that you already have 16 GB of installed RAM. That's a start. But honestly, your GPU, in addition to being too old, also lacks a sufficient amount of VRAM to even function well, if at all, in any recent version of Premiere Pro. Premiere Pro, since the 2019 version, now officially requires 2 GB or more VRAM (4 GB or more VRAM recommended) just to work properly. Therefore, if you're going to continue to use that Sandy Bridge system for the foreseeable future, then just spend the $160 or so for the GeForce GTX 1650 Super GPU upgrade that I suggested, and get it over with.

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gr8bobAuthor

Known Participant

I'm not a frequent user of this forum. Is there some way to get Adobe's attention?