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Participant
June 13, 2023
Answered

ADOBE PREMIERE PRO does not boot with INTELARC770 OC graphics card

  • June 13, 2023
  • 4 replies
  • 890 views

After changing the graphics card to INTEL ARC770 OC 16GB, ADOBE PREMIER does not start. The welcome window pops up and goes off. PHOTOSHOP works normally. On the old graphics card, it worked normally. How do I fix this?

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Correct answer John T Smith

Do not count on Windows to be fully up to date when it comes to device drivers
Go to the vendor site to be sure you have an updated driver for your graphic adapter

Intel https://downloadcenter.intel.com/product/211969/Intel-HD-Graphics-Family

4 replies

Participant
June 14, 2023

Problem solved. After installing the latest drivers for the new INTEL ARC card and uninstalling the drivers of the previous NVIDIA card, the program works.

John T Smith
Community Expert
Community Expert
June 14, 2023

Well of course... when you remove a brand A card and install a brand B card you also need to uninstall the brand A device drivers so Windows does not become confused about what to do

John T Smith
Community Expert
John T SmithCommunity ExpertCorrect answer
Community Expert
June 14, 2023

Do not count on Windows to be fully up to date when it comes to device drivers
Go to the vendor site to be sure you have an updated driver for your graphic adapter

Intel https://downloadcenter.intel.com/product/211969/Intel-HD-Graphics-Family

Peru Bob
Community Expert
Community Expert
June 13, 2023
Peru Bob
Community Expert
Community Expert
June 13, 2023

Moved to the Video Hardware forum.