ADOBE PREMIERE PRO does not boot with INTELARC770 OC graphics card

Forum|Forum|2 years ago
June 13, 2023
4 replies
890 views

After changing the graphics card to INTEL ARC770 OC 16GB, ADOBE PREMIER does not start. The welcome window pops up and goes off. PHOTOSHOP works normally. On the old graphics card, it worked normally. How do I fix this?

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Correct answer John T Smith

Do not count on Windows to be fully up to date when it comes to device drivers
Go to the vendor site to be sure you have an updated driver for your graphic adapter

Intel https://downloadcenter.intel.com/product/211969/Intel-HD-Graphics-Family

M

Mariusz30484070v57qAuthor

Participant

Problem solved. After installing the latest drivers for the new INTEL ARC card and uninstalling the drivers of the previous NVIDIA card, the program works.

John T Smith

Community Expert

Well of course... when you remove a brand A card and install a brand B card you also need to uninstall the brand A device drivers so Windows does not become confused about what to do

John T Smith

Correct answer

Community Expert

Do not count on Windows to be fully up to date when it comes to device drivers
Go to the vendor site to be sure you have an updated driver for your graphic adapter

Intel https://downloadcenter.intel.com/product/211969/Intel-HD-Graphics-Family