Hi I am new to Premier Pro and have just upgraded my PC to have a NewGeforce RTX2080 SUPERIntel MSI Z490 - Pro Mother board with 32GB RAM and 1TB M2 Drive and 500GB SSD SATA CORE i7-10700 2.90/4.80GHz 16MB Cache LGA 1200 10th Gen CPU 8 Cores/ 16 ThreadsWindows 10 Pro 64bitNVIDIA Studio Driver Version 452.06 relased 18/8/2020My issue is that some of my project Export no problems but others make the whole PC blue screen of death. Now the only comparison I have so far is my 1080p project appears to work but my 4k one chrashes. Is there anyone who can help, or know how I log a support case with Adobe? Thanks

Participant

Question

Adobe Tool to check your Hardware and drivers are compatable with Premier Pro

Forum|Forum|5 years ago
August 26, 2020
1 reply
199 views

Hi I am new to Premier Pro and have just upgraded my PC to have a New

Geforce RTX2080 SUPER
Intel MSI Z490 - Pro Mother board with 32GB RAM and 1TB M2 Drive and 500GB SSD SATA
CORE i7-10700 2.90/4.80GHz 16MB Cache LGA 1200 10th Gen CPU 8 Cores/ 16 Threads
Windows 10 Pro 64bit
NVIDIA Studio Driver Version 452.06 relased 18/8/2020

My issue is that some of my project Export no problems but others make the whole PC blue screen of death. Now the only comparison I have so far is my 1080p project appears to work but my 4k one chrashes. Is there anyone who can help, or know how I log a support case with Adobe? Thanks

This topic has been closed for replies.

Peru Bob

Community Expert

Try a different graphics driver.

N

Neil5CBFAuthor

Participant

Hi Peru

Any suggestions on an known working version for my RTX 2080 Super as I have tried two different versions the latest one and the one before. I have only had the card about two months and the sad thing is I bought it for just this application 😞

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