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TL2121
Known Participant
April 3, 2018
Question

bm intensity shuttle USB 3 connection issues

  • April 3, 2018
  • 1 reply
  • 3672 views

peeps

We got the BM intensity shuttle last week and its been nothing but trouble--we have windows 10 pro (updated weekly) pc with i7 6800k proc 32 GB ram  512GB ssd 1 4 TB hdd. we are capturing to the ssd drive---and then cutting and pasting to the 4 tb hdd (if the capture works which we've only gotten a couple tapes to capture over a week)

I can't get it to consistently connect--If I reinstall the drivers on a daily basis it seems to work for a bit and recognize the device. But even then---it will disconnect in the MIDDLE of capturing and stop capture.

Anybody had any issues like this with this thing..possible solutions....I need to be able to set this up so other coworkers with little knowledge of the device can capture from it. (i.e reinstalling the drivers everyday and capturing the same tape 4 times before it captures the whole tape will not work.)

The stuff I've read online points me in the direction of a new shorter usb 3 a to b cable and also a powered usb 3 hub (with power adapter) maybe the USB 3 bus cannot power the throughput of this device for the whole capture--(we are capturing to 1080). Do you think that may work--any other suggestions...

I've tried capturing in both Premiere pro and BM media express---it won't capture at all in premiere and only less than intermittently in media express.

Thanks kindly

Tony

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    1 reply

    Averdahl
    Community Expert
    AverdahlCommunity Expert
    Community Expert
    April 3, 2018

    My experience with the BM Intensity Shuttle is that it´s hard to even get it to work. I had many issues with it and found out that i was not alone. It relies heavily on the USB3 chipset, naturally, but it´s very prone to fail with "wrong" chipsets.

    If you want reliable captures, aim for the Intensity Pro PCIe card or any of the DeckLink PCIe cards. Once you do, you will never miss the Intensity Shuttle.

    Bill Gehrke
    Bill Gehrke
    Inspiring
    April 3, 2018

    My BM Intensity Shuttle is a Thunderbolt and works great with my Asus G750 laptop.  Thanks to the the advice of Eric Bowen (ADK) who unfortunately is no longer active in these forums.

    I wonder if background programs/processes are interupting the USB activity

    Averdahl
    Community Expert
    AverdahlCommunity Expert
    Community Expert
    April 3, 2018

    Yes, their Thunderbold devices works great!

    I was a dealer for BMD when their USB devices were released. I was chatting via mail with their support over and over again and none knew what the issues actually were. None of the devices we sold worked to 100% so we stopped selling BMD USB devices. (Or maybe one guy got it to work...)

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