Dell 9560 4k won't use Nvidia 1050 only Intel card

Forum|Forum|8 years ago
February 6, 2018
2 replies
3619 views

I just purchased a new 9560 and was super excited to start using Premiere to edit my 4k footage. Unfortunately, Premiere & Photoshop only use the integrated Intel card even though I set the Nvidia profile for the Adobe apps. This makes both programs barely usable and just far too laggy to work in. Is this a known issue and has anyone solved it?

Thanks in advance.

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TyreReviews

Participating Frequently

I have a Dell XPS 9560 too, any chance you were having an issue with DJI drone 4k stuff? Go pro stuff is fine on mine but recently it's started to choke hard.

Task manager showing why. This is just simple 4k playback.

https://imgur.com/a/Tufqu

R

RjL190365

Legend

I just saw the image. Simple playback (decoding) will not use the (discrete) GPU at all to begin with. And the reason for the high GPU load for the Intel graphics stems from Adobe's support of iGPU-accelerated (from the integrated Intel HD Graphics, of course) H.264 decoding since at least CC 2015.

TyreReviews

Participating Frequently

Agreed, I started another thread and was told the same thing. I was also told about the "use proxy" button which I hadn't enabled, I just assumed it would use the proxy file by default.

Whoops.

Bill Gehrke

Inspiring

Here is a great idea for fixing the problem without completely disabling the Intel GPU it only disables the OpenCL API and not the other three API's (OpenGL, Direct 3D, and Vulkan). It is a very simple Registry modification from another forum thread

I have not tried it myself since I do not have the problem so your feedback is important to see if you have success.

M

mattm96343324Author

Participating Frequently

I modified the registry, and while it might have made a slight difference, it's still overall super-laggy.

When I watch my Performance tab in the Task Manager window, the intel GPU is still hitting 40-70% with the Nvidia GPU hitting 5% at most, which comes rarely.

If I'm playing back a clip and moving the view on the timeline, the whole window is getting redrawn -- same when switch work spaces. If I'm dragging around layered title text, and overall moving assets in out and of the project, it's very unusable.

Bill Gehrke

Inspiring

Download my Premiere Pro BenchMark (PPBM) and run it. One of the four tests typically can show you 100% usage. If you run all four tests and Submit the results along with the required Speccy file so I can see all details of your hardware/software. I have a almost 4-year old laptop that is probably underpowered compared to yours but it is finely tuned to run Premiere Pro very smoothly.

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