Hardware acceleration for h264 on NVIDIA Tesla M4 diabled on Premiere Pro / Media Encoder

Question

I have an NVIDA Tesla M4 GPU, running Premiere Pro on a Windows instance on AWS (Windows Server 2022). I am trying to export using hardware encoding.

If I go to Edit->Preferences->Media then the h264 / HEVC hardware accelerated encoding / decoding are both on.

When I try to export the project from Premiere Pro, the option to use hardware encoding is greyed out.

Any ideas?

Thank you!

neilgdabc · Accepted Answer

OK, so I figured this out. I had to install the AWS custom NVIDA GRID drivers, as described at https://docs.aws.amazon.com/AWSEC2/latest/WindowsGuide/install-nvidia-driver.html

neilgdabc · Answer

I have a laptop with a 11th Gen Intel Core i9 11900H processor (so it has Quick Synch acceleration), and an NVIDIA GeForce RTX 3050 Ti Laptop GPU (so NVENC capable)

I am trying to export a project from Premiere Pro, h264 format with VBR-1 encoding, yet I get the above error saying I can't use hardware acceleration.

Any ideas?

Thanks!

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