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Question

Issues with GeForce RTX 2080 & Premier Pro

Forum|Forum|6 years ago
June 6, 2019
4 replies
8498 views

Since installing a new RTX 2080 graphics card into my computer I'm experiencing multiple problems. Most common: PP program freezes, computer shuts down, program cannot find files that have been in use (link media fails, error), graphic card driver changes.

I've had extensive conversations with Adobe & NVIDIA . Have done the following: updates all drivers (monitors, graphics card), updated BIOS and WIN10.

HPZ440 Workstation:

IntelXeon ES 1650 v3 @3.50GHZ Six core

RAM 32 GB

Swapping out the graphics card solves all issues. A stress test has been run on the graphics card. No issues identified.

Curious of anyone else with a 2080 is experiencing any problems.

This topic has been closed for replies.

A

analytical_Skyline5E43

Participant

Just bought the new Aurora R11 from Alienware with the GeForce Rtx 2080 Super. I use motion array for some camera transitions and the damn computer cannot handle a simple transition. Computer is loaded, no issue there. I am so mad.

I'm literally returning this computer. What a disappointment.

Peru Bob

Community Expert

moved from Premiere Pro to Hardware Forum

R Neil Haugen

Legend

I'd tend to agree with Ann. From having done numerous parts upgrades, you always hit a point at which the hot new upgrade supposedly should work in the mobo/CPU setup you've got, but in reality has issues. And at that point ... I talk with my builder.

Which is where I'm at now. But my builder moved to Texas last summer, so ... I'll probably go with either Safeharbor Computing or Puget Systems, both of which are major suppliers of video-post hardware. They can even load and test the rig with whatever video-post software you use from Pr, Ae, Resolve, whatever ... before shipping.

And both have folks that "hang" on the Hardware forum especially, helping out with gear questions. Which is a good place to ask something like this ...

Neil

Hardware Forum ... https://forums.adobe.com/community/premiere/hardware_forum

Everyone's mileage always varies ...

Longstaffe7Edge

Participating Frequently

Hi all and just wondering what the outcome was here, my view is always balance of CPU & GPU where most people add GPU expecting huge increase in performance but overlooking CPU and read speeds of SSD, not getting the balance right can reduce performance to a position lower than before upgrade.
I always set up as Adobe suggests.
C Drive for programmes and I opt for 500gb SSD
E Drive HD 4TB or 4TB SSD
G Drive 250gb SSD for Adobe temporary or proxy files. These are the rendered files that read much faster.
Few YouTube films out there on how to configure set up but it is the only way to go.
My chosen rigs are Dell R8 with i7 9900k CPU or i7 9700k water cooled and added fan.
GPU GTX9701070/1080TI/ /RTX2070/RTX2080S
Always had R6 R7 and R8 in last 5 years.
Codec
I have shot Canon for 18 years stills and 8 years film/video on Cinema C100MKII AND C 300MKII range and most DSLR D5IV EOSR EOSR5, but their codec is never smooth and as a rule does not like being edited with other Canon codecs from other 'none' same camera lines. To get around this I shoot HDMI and SDI to Atomos Shogun and Ninja V with Apple ProRes 10bit 422 HQ. Up to six video strand and sixteen audio strands and it works fine, I playback at 50% for editing and switch to 100% for an eyeball test or review.

1080P upto 120fps

4k 25fps and 50fps / rare 4k120 fps.
Some of my projects are 3TB for a single edit 60 – 120 minutes 10bit 422
CPU and Codec are the big rules to work towards as Adobe leans more to CPU dependency and only GPU at export. Codec is the greatest cause for bottle necks as it is like trying to read multiple books in multiple languages and translating in microseconds into one language.

Certain codecs are not happy with certain GPU but thats where ProRes smooths everything out and you can back your cards up via Media Encoder, encoding from files on cards to ProRes on PC.

Its a system that works fine for me, hope this helps.

Ann Bens

Community Expert

Swapping out the graphics card solves all issues

The card might be too new for a 5 year old processor and probably goes the same for the mobo.

jareds81829027

Participating Frequently

Hi, I'm running into problems with the rtx 2080 as well. but only in Premiere Pro.

It will stutter and lag during a playback of 4k footage straight from the camera (no effects)

i have it on an internal 1TB SSD, and should be able to run 4 lines of 4k... but it stutters with 1!

i have all updates for Nvidia, windows, and adobe. Should i return the 2080 for something else to work better?

Is it strickly an adobe issue? I can't find anyone having this problem, so i appreciate any help at all!

thanks.

My system:

32-core Ryzen Threadripper 2990WX

rtx 2080

64gb ram

R Neil Haugen

Legend

The GPU isn't heavily used for basic playback in Premiere. It is used for things like color, major resizing, Warp Stabilizer... the things on the GPU Accelerated Effects List. Search for that.

Also, check your mobo lanes layout to see if you have any bottlenecks.

Neil

Everyone's mileage always varies ...

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