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FinnboBaggins
Participating Frequently
September 4, 2018
Answered

NVIDIA GeForce GTX 1070 not compatible with Premier Pro

  • September 4, 2018
  • 7 replies
  • 33287 views

Hi Everyone,

I just finished a chat session with Adobe Support about why Premier Pro CC keeps crashing
It finished with me being told point blank that my NVIDIA GeForce GTX 1070 graphics card was not compatible.

Ok, I can see that the GTX 1070 is not specifically mentioned in the recommended list at Adobe Premiere Pro System Requirements but it is a very capable graphics card and newer and more capable than others on that list.
I have searched these forums and there are several mentions of the 1070 but nothing that seems to just rule them out completely.
Is anyone out there using a GTX 1070 with Premier Pro CC?
Is there an earlier version that would work with the 1070?
I don't really want to have to buy a new graphics card when the 1070 is working very well with everything else I do.

This topic has been closed for replies.
Correct answer RjL190365

Actually, it's not so much that the GTX 1070 is compatible or incompatible with Premiere; it's much more likely that the crashes are the result of the X299 (LGA 2066) platform being a lot more finicky than most other platforms. You would have experienced repeated crashes with that system even if you had used a "completely supported" GPU.

7 replies

stephandoren
stephandoren
Participant
May 9, 2020

Hi, FinnboBaggins.

 

Let me tell you that My computer is almost a clone of yours with just 16 RAMS of memory more. I kept getting Premier Pro "Crash Reports" all the time. So, how did I resolve the issue: 1) Update NVIDIA graphic card driver manually (if your Window doesn't do it automatically). This seems to fix the issue. Even when the driver in the Official NVIDIA webpage indicates the same one you have intalled at the moment. 2) Check for Memory problems. In my case, I used to get tons of "Crashj Reports" because one of my Vengeance 16Gb LPX Memory Cards was faulty. This created havoc.

 

So, go ahead and make sure your Windows 10 looks for updates automatically so you don't have to do it manually and crash in the middle of proyects or, even worse, not even start a project. And check those Memory cards. It is hard to detect if one becomes faulty or you get the Blue Screen of Death (BSoD) and Stop code: MEMORY_MANAGEMENT.

jpelc
jpelc
Participating Frequently
December 2, 2019

Try going to NVIDIA's website and downloading older drivers for your machine. IIRC, I had this same issue with my GTX 1070 and I found that older drivers work better than newer drivers. The new drivers are usually designed for gaming so they don't always have thorough stability checks with Adobe software. Once you find a driver that works, stick with it until you absolutely have to update to fix some other tech issue

jabbervog
jabbervog
Participant
September 14, 2020

please could you share the version of the driver you're using?

jona66049347
jona66049347
Participant
February 5, 2019

I also have a problem when launching Premiere. It says "could not find any capable video play modules". This problem started with the newest update. I'm using a NVIDIA GeForce GTX 1060. But when I changed to my other internal Intel Core i7, everything worked fine. So I do believe it's a graphics card problem. I also couldn't launch ToonBoom (for anyone who knows it) with NVIDIA, but it worked all right with Intel i7. Somehow I can't understand why it shouldn't work with my graphics card, though.

But the 13.0.1 version worked just fine, so I would suggest using that as a solution and hopefully they will get the NVIDIA GeForce to work very soon in the future.

Ricky336
Community Expert
Ricky336Community Expert
Community Expert
February 5, 2019

'...hopefully they will get the NVIDIA GeForce to work very soon in the future..'

Don't hold your breath...

MyerPj
Community Expert
MyerPjCommunity Expert
Community Expert
February 5, 2019

If there is something to fix, it indeed may be awhile as noted it's working fine for most of us.

I purchased an x99 right before the x299's came out (rushed cause the new AMD chips had just dropped?), and indeed there did seem to be a lot of odd problems with that new platform.

tbanger101
tbanger101
Participant
January 14, 2019

I have a i7- 7820 as well. I used to get BSOD's and crashes in premiere regularily. I upped my cpu voltage to 1.200 and it hasnt happened since. Give that a go... Make sure you have a good cooler!

jmunoz96
jmunoz96
Participant
December 14, 2018

I just updated my Premiere Pro after using it fine with my GTX 1070 and I get

"could not find any capable video play modules..."

Was wondering if any of you found a solution since then?

Ricky336
Community Expert
Ricky336Community Expert
Community Expert
December 15, 2018

I have the same problem but with GTX 1050Ti - it's not a graphics card issue. For now, I would suggest going back to 13.0.1 - which is what I have done.

    M
    matt_r_b_photography
    Participant
    December 24, 2018

    Is there a way to make a gtx 1070 work with the current version? I wanted to use the 7 day trial before committing and it wont even get past the load screen without that error appearing.

    R
    roman koval
    Participating Frequently
    September 4, 2018

    Hi, i use NVIDIA GeForce GTX 1070, and i have been very happy with its perfomance, the timelaine playback works perfectly most of the time and when it doesn't a quick 'render and replace' works just fine.

    Check if the use of your Graphics card is allowed in Pr itself, go to File> Project settings> General and make sure 'Mercury Playback Engine GPU Acceleration (CUDA) is selected.

    Could you list your machines's specs, such as RAM, processor and the SSD if its present.

    F
    FinnboBagginsAuthor
    Participating Frequently
    September 4, 2018

    Hi Roman, thanks for your reply.

    Yes, "Mercury Playback Engine GPU Acceleration (CUDA)" is present and selected.
    Specs are listed below

    Specs:

    OS Name    Microsoft Windows 10 Home

    Version    10.0.17134 Build 17134

    Other OS Description     Not Available

    OS Manufacturer    Microsoft Corporation

    System Name    GR-TEK-DESKTOP

    System Manufacturer    Gigabyte Technology Co., Ltd.

    System Model    X299 UD4 Pro

    System Type    x64-based PC

    System SKU    Default string

    Processor    Intel(R) Core(TM) i7-7820X CPU @ 3.60GHz, 3600 Mhz, 8 Core(s), 16 Logical Processor(s)

    BIOS Version/Date    American Megatrends Inc. F2, 2017-09-20

    SMBIOS Version    3.0

    Embedded Controller Version    255.255

    BIOS Mode    Legacy

    BaseBoard Manufacturer    Gigabyte Technology Co., Ltd.

    BaseBoard Model    Not Available

    BaseBoard Name    Base Board

    Platform Role    Desktop

    Secure Boot State    Unsupported

    PCR7 Configuration    Binding Not Possible

    Windows Directory    C:\WINDOWS

    System Directory    C:\WINDOWS\system32

    Boot Device    \Device\HarddiskVolume1

    Hardware Abstraction Layer    Version = "10.0.17134.1"

    Username    GR-TEK-DESKTOP\ellio

    Installed Physical Memory (RAM)    32.0 GB

    Total Physical Memory    31.7 GB

    Available Physical Memory    24.3 GB

    Total Virtual Memory    36.5 GB

    Available Virtual Memory    24.9 GB

    Page File Space    4.75 GB

    Page File    C:\pagefile.sys

    Kernel DMA Protection    Off

    Virtualisation-based security    Not enabled

    Device Encryption Support    Reasons for failed automatic device encryption: TPM is not usable, PCR7 binding is not supported, Hardware Security Test Interface failed and the device is not InstantGo, Un-allowed DMA-capable bus/device(s) detected, TPM is not usable

    Hyper-V - VM Monitor Mode Extensions    Yes

    Hyper-V - Second Level Address Translation Extensions    Yes

    Hyper-V - Virtualisation Enabled in Firmware    Yes

    Hyper-V - Data Execution Protection    Yes

    Drive    C:

    Description    Local Fixed Disk

    Compressed    No

    File System    NTFS

    Size    465.22 GB (499,530,067,968 bytes)

    Free Space    206.36 GB (221,574,778,880 bytes)

    Volume Name   

    Volume Serial Number    9682652E

       

    Drive    V:

    Description    Local Fixed Disk

    Compressed    No

    File System    NTFS

    Size    2.73 TB (3,000,457,228,288 bytes)

    Free Space    1.36 TB (1,495,712,370,688 bytes)

    Volume Name    LocalStorage3TB

    Volume Serial Number    70449D2C

    F
    FinnboBagginsAuthor
    Participating Frequently
    September 4, 2018

    C: drive is a Samsung SSD 850 EVO 500GB

    V: is a spinning drive

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