Skip to main content
M
mattw18031988
Participant
March 4, 2021
Answered

Premiere Pro and graphics cards - continual crashing and freezing.

  • March 4, 2021
  • 1 reply
  • 486 views

Hi everyone,

 

Below are the specs of my laptop ...

 

 

It is running a AMD Radeon R7 M340 graphics card.

 

I'm always using the latest version of Premiere Pro (as each version updates) but am getting continuous freezing and crashing of the programme to the point of being pretty much unusable.

I've been in contact with Adobe several times, they take remote manual control of my computer, make a few changes but always ends up with the same crashing and freezing.

I realize my laptop is a few years old now and the graphics card old as well. Am I able to simply install a new (read better) graphics card to handle the Premiere Pro programme or is the whole laptop build just too old now.

 

Thanks very much,

 

Matt

    This topic has been closed for replies.
    Correct answer RjL190365

    Sorry, but the only fix is an entirely new laptop. No budget or even mainstream laptop has upgradable GPUs at all (or simply put, the GPU in these laptops cannot be upgraded at all).

     

    In addition, that i7-6500U is not a true quad-core CPU at all. It is, in fact, only a dual-core CPU with hyperthreading (so 2 cores and 4 threads). And even at a clock speed of 5.0 GHz, no dual-core CPU comes anywhere close to the performance of a contemporaneous quad-core CPU that's running at only 3.0 GHz when it comes to rendering performance.

    1 reply

    R
    RjL190365Correct answer
    Legend
    March 4, 2021

    Sorry, but the only fix is an entirely new laptop. No budget or even mainstream laptop has upgradable GPUs at all (or simply put, the GPU in these laptops cannot be upgraded at all).

     

    In addition, that i7-6500U is not a true quad-core CPU at all. It is, in fact, only a dual-core CPU with hyperthreading (so 2 cores and 4 threads). And even at a clock speed of 5.0 GHz, no dual-core CPU comes anywhere close to the performance of a contemporaneous quad-core CPU that's running at only 3.0 GHz when it comes to rendering performance.

    M
    mattw18031988Author
    Participant
    March 5, 2021

    Thanks so much for the reply RjL190365 .... I kind of figured as much.

    In the process of getting a quote for a new build.

     

    Cheers,

     

    Matt

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices