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jimw18380550
Participant
March 13, 2019
Question

Premiere Pro CC 2018 Crashing using NAS

  • March 13, 2019
  • 2 replies
  • 1264 views

Am coming from a position of Premier Pro ignorance (v18) so forgive me. We have a user creating large scale projects using Premier Pro. The sources for clips within the projects are variable: different types of media format, audio, but all located on a QNAP NAS. This NAS has muliple 7200 RPM spindles RAID5. Network is attached via core switching at 1Gbit.

The HP workstation is decent spec: 64GB RAM, 1TB SSD HDD. 18 core processor. Windows 10 is the OS. GPU is NVidia P4000.

The user is creating the project with around 200 clips from files on the NAS. Some of these video clips are 200GB in size. Problem is that we are seeing PP continually freeze and crash. We have attempted resolutions of many kinds not least: checked drivers for GPU, checked security updates, clean installed OS and Premier Pro, checked NAS drive speed. However, on these bigger projects we see crashing of the application.

When creating smaller projects, and locating all source material on local scratch drives, there are much less failures in terms of app crashes etc.


Any steers in the right direction are appreciated. It could be that projects of this size cannot run from a NAS device, and need to be located on local storage.

    This topic has been closed for replies.

    2 replies

    Kevin-Monahan
    Community Manager
    Kevin-MonahanCommunity Manager
    Community Manager
    March 13, 2019

    JimW,

    If the projects are running smoothly on local drives, but have a hard time on a NAS - something is up with the NAS. Troubleshooting network storage issues is a bit out of the scope of this forum. I'll move this thread to the Hardware Forum.

    I know that there are others running a QNAP NAS, so I'm sure you can find a solution. I would recommend reaching out to the QNAP support team and community.

    Thanks,
    Kevin

    Kevin Monahan - Sr. Community & Engagement Strategist – Pro Video and Audio
    J
    jimw18380550Author
    Participant
    March 14, 2019

    Hi, we have not yet managed to test all material on a local drive for the following reasons: all of the media (video + audio) are housed on NAS storage. To pull all of the data from the NAS will take a long time and this is part of the question......how do people using this software to create rendered final drafts go about that?

    We receive the raw video footage via large scale USB HDD. This is then uploaded to a central repository (QNAP NAS) where it can then be drawn on.

    Again, apologies for the ignoranance here. If it is the case the Premier Pro does not work well if drawing on large files from multiple sources from a NAS, and material should be brought to a local drive, so be it.

    Thanks.

    Warren Heaton
    Community Expert
    Warren HeatonCommunity Expert
    Community Expert
    March 17, 2019

    Change your network storage from NAS to SAN and you should be good to go.

    E
    excited_Genie16B8
    Legend
    March 13, 2019

    My first thought is Step 3H below.

    Unofficial Premiere Pro Troubleshooting Guide

    J
    jimw18380550Author
    Participant
    March 13, 2019

    thanks for the reply. When the files are very large in size, eg, 200Gb here and 200Gb there, how do you manage those scenarios?

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