Premiere Pro crashes > blue screen of death > VIDEO_TDR_FAILURE > nvlddmkm.sys failed.

Forum|Forum|7 years ago
February 20, 2018
13 replies
33714 views

Hi,

I've been using Premiere Pro for a while now and only recently it's been continually crashing and making my laptop have a blue screen with the same error code.

The error codes are VIDEO_TDR_FAILURE (nvlddmkm.sys) and VIDEO_SCHEDULER_INTERNAL_ERROR. It's not only happening using Premiere Pro but also with Photoshop and After Effect. It's only happening using Adobe software. Any other software that are also using the GPU are not crashing the laptop.

All my Adobe software are updated to the latest 2018 versions. Windows 10 is up to date and my graphic drivers through NVIDIA are also up the latest drivers. It's running version 390.77.

I've followed all steps on this website Video_TDR_Failure (nvlddmkm.sys) on Windows 10 [Fixed] - Driver Easy with no luck. The issue is still occurring.

I've also forced uninstall and re-install both internal Intel video driver and external NVIDIA in safe mode.

My laptop specs should not be an issue either. Here they are for reference:

ASUS laptop

Model - GL553VD

I7-7700HQ CPU @2.8GHz

16GB DDR4 at 2400MHz

1050ti 4GB

Please advice. I've ran out of ideas and patience.

Thanks,

Antoine

Show previous replies

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Precariat

Participant

I have the exact same laptop as OP and are experiencing the exact same problem. I have tried all the fixes and the issue remains. I can't do what I want to do on this laptop, it is extremely frustrating trying create when I have to deal with this issue constantly.

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albanob43806374

Participant

same with me, same computer

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peternelson

Inspiring

I don't have an answer but I have a forum question: I looked up this error and it is ALL OVER the web! Zillions of users are suffering from it! Since I'm in the process of configuring a new PC that will be Windows 10 and NVidia, I want to track this thread. Is there a way on the Adobe forums to get email of new postings to a thread, or did I just do it by posting this question? Thanks in advance.

antoines26754780Author

Participant

Yeah I've done a lot of research as well and it's everywhere. It is definitely something related to Adobe suite because that error does not happen while I play games or use other apps that require GPU acceleration. Using Autocab for example is completely fine! And no luck trying to get help from Adobe. They are absolutely useless. This post has been going for 4 months and the only thing they can do is blame the graphic card haha what a joke.