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EposVox
Known Participant
January 21, 2018
Question

Premiere Pro Will NOT Run on X299 7980XE

Well this sucks.

Combined my old rig with some new parts to make a new workstation PC and Premiere literally won't run. It freezes at opening/making a project and nothing will work.

Here's a brief screencap video i recorded showing the problem in action.

I've left Premiere alone in this Not Responding state for as much as 30 or more minutes with nothing changes. It can use 400-500MB of RAM or 4-6GB of RAM. No consistency. CPU and RAM usage is unchanging as it sits there. While open, Premiere is utilizing 2 random CPU threads at 100%

This is a fresh Windows 10 x64 installation. Full "Fall Creators Update" latest public updates.

Things I have tried:

  • Clearing the cache files (there aren't any, new Windows install)
  • Updating GPU drivers (on the latest, new Windows Install)
  • Switching Premiere from CUDA to Software mode when making a new project
  • Opening old projects
  • changing the cache location before making a new project
  • changing Cache and scratch location before making a new project
  • Changing target location of new project creation
  • Reinstalling Premiere Pro
  • Uninstalling CC 2018 and installing CC 2017
  • Uninstalling CC 2017 and installing CC 2018
  • Installed old old CC (7.0) version and made a new project. same crash.
  • Uninstalling ALL Adobe CC Suite apps, deleting all related files from Program Files, AppData, and Documents, rebooting, reinstalling JUST Premiere, reboot again, then try to use it
  • Copying my old preferences/settings over from my previous rig
  • Reset BIOS to defaults
  • Changing Process Affinity for Premiere Pro to uncheck the CPU threads it's using. (it just moves to the 2 adjacent threads)
  • Disabling Hyperthreading
  • Removing mis-matched RAM sticks and confirming the 2 sticks in there are in the correct slots according to motherboard manual
  • Various RAM combinations
  • Increasing CPU VCore voltage to 1.200V and enabling Adaptive Voltage control per this Puget Systems article
  • Setting process priority for Premiere to High
  • running Premiere as Administrator
  • leaving it alone for 30 or so minutes
  • Running Premiere in Compatibility Mode for Windows 8
  • Running Premiere in Compatibility Mode w/ Windows Scaling Override
  • Changing my User Profile's Temp Folder (in System Environment Variables) back to default. (I had previously changed it to a secondary SSD.)
  • Adding PPRo's .exe and PPro Headless exe to Windows Firewall exceptions.

Specs:

  • Intel Core i9-7980XE
  • Gigabyte Aorus 7 X299 Motherboard
  • 16 to 80GB of RAM
  • Nvidia GTX 1080
  • OS & Premiere installed to an Intel NVME M.2 SSD
  • Windows 10 x64 Fall Creators Update

Please help. I've been troubleshooting this all weekend...

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51 replies

John T Smith
Community Expert
Community Expert
January 21, 2018

Do a forum search for that motherboard... I have seen other comments about the x299 not working

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EposVox
EposVoxAuthor
Known Participant
January 21, 2018

Already have. Only thing close to maybe being helpful was regarding a specific BSOD (which I do not experience) and lead me to the Puget Systems voltage fix I tried in my list of fixes.

There was one old thread just copy-pasting an error message of PPRo and AE not working w/ exactly 0 replies.

Nothing else resembling my issue, my motherboard, or any solution.

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Ann Bens
Community Expert
Community Expert
January 21, 2018

Moved to Hardware forum for expert advice.

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