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hshdgsfgsf
Participant
August 14, 2017
Question

Regular BSOD when working with the new titler

  • August 14, 2017
  • 6 replies
  • 2799 views

I just upgraded my computer to an i7 7820x to speed up editing and upgraded to the latest version of Premiere Pro.

Upon opening it for the first time, when the Adobe intro video starts, I get a BSOD right away with a general "WHEA_UNCORRECTABLE_ERROR" and the computer restarts.
When opening a project, everything seems to be working fine, except the tiltler: every single time I adjust the properties of a title (shadow, transparency, size, etc) I get a blue screen of death.

I tried everything: clean re-installation of windows, different drivers, older versions of GPU drivers. The computer always crashes on adjusting titles.

I also tried gaming like crazy (to put the system under intense stress) and everything works fine, so I think it's not a computer issue but a problem with Premiere Pro.

Now I'm stuck and I cannot proceed with my work.

My configuration is as follows:

Intel i7 7820x

Gigabyte X299 UD4

32Gb ram

1Tb M.2 SSD

Nvidia GTX 980 Ti

Latest version of Premiere Pro as of 13 august 2017

Thanks.

    This topic has been closed for replies.

    6 replies

    A
    andreye33740940
    Participant
    November 16, 2017

    One of my clever friend (the old overclocker)) advised me to do this:

    Go to the BIOS and change the CPU voltage setting. (For Gigabit X299 UD4 motherboard) BIOS / M.I.T./Advanced Voltage Setting / CPU Core Voltage Control / Internal CPU Vcore - set 1.2v instead of "Auto". That's exactly what I did. While everything is working fine. After Effects CC2018 and Premiere CC2018. "Turbo Boost" I did not turn it off.

    Try to change this parameter on motherboards of other manufacturers. Perhaps this will help solve the problem.

    Attention! Do not forget to monitor the CPU temperature. And install a good CPU cooling.

    (Most likely this is an Intel problem, but not Adobe problem.)

    Configuration

    MB Gigabyte X299 UD4

    CPU Intel Core i7-7820X

    RAM Corsair Vengeance LPX DDR4 2800Mhz 64Gb

    SVGA Gigabyte GTX 1080Ti

    SSD1 Kingston 240Gb

    SSD2 Samsung 850Evo 2Tb

    A
    Anonymous
    June 25, 2018

    Has anyone gotten a fix for this problem? Adobe software was working fine until around mid April or so.

    I'm having the same issue with Premiere Pro CC 2018. It randomly crashes the pc. But when I try to use the warp stabalizer... It crashes EVERY SINGLE TIME. I have contacted Adobe tech support but haven't heard anything back yet.

    My System:

    Intel i9 7920x

    Asus x299 Prime Deluxe

    Corsair Dominator Pro DDR4 64GB

    NVidia GTX 1080

    Samsung NVMe2 Pro 1TB HD

    jojoboban
    jojoboban
    Participating Frequently
    September 4, 2017

    Is here anyone from Adobe who can help us?

    Peru Bob
    Community Expert
    Peru BobCommunity Expert
    Community Expert
    September 4, 2017

    In case it might be an Adobe fault, file a bug report here:

    Feature Request/Bug Report Form

    Ann Bens
    Community Expert
    Ann BensCommunity Expert
    Community Expert
    September 4, 2017

    BSOD usually means hardware.

    A
    Anthony Stryphe
    Participant
    September 1, 2017

    Same problem for me, a lot of BSOD also have a brand new MSI x299..

    G
    GarbageMatte
    Participant
    August 25, 2017

    I work with a similar configuration and I'm also experiencing BSOD, not tried with the titler, but it crashes every time warp stabilizer starts to analyze a clip... and sometimes BSOD happens also randomly.

    i7820x

    Gigabyte X299 Gaming 7

    64Gb RAM

    512Gb M.2 SSD

    MSI Nvidia 1080 8Gb

    Latest driver, latest bios (I tried also an older one), latest WIN 10 Pro updates, latest Premiere CC (25th August).

    Adobe problem with new Intel CPUs?

    jojoboban
    jojoboban
    Participating Frequently
    August 31, 2017

    SAME PROBLEM HERE! Pls Adobe, help!

    i7820x

    ASUS TUF X299 Mark II

    32Gb RAM

    240Gb M.2 SSD

    GTX1070 Turbo 8Gb

    chrisw44157881
    chrisw44157881
    Inspiring
    August 31, 2017

    does it crash if you set gfx card premiere render to software only?

    H
    hshdgsfgsfAuthor
    Participant
    August 17, 2017

    Upon further testing, the situation has improved by reverting to BIOS version F3, instead of the newest provided by Gigabyte (I think it's called F4g or another letter at the end).

    The titler still causes Premiere Pro to crash every now and then, but at least since it's a SW crash I am able to recover the latest modifications to my project.

    Still very annoying but I can proceed with my work.

    I do not recommend PPro users to upgrade to the latest BIOS if you have a new Gigabyte motherboard.

    Yes, all hardware is brand new.

    E
    excited_Genie16B8
    Legend
    August 14, 2017

    BSOD most often is the result of a faulty driver or bad hardware.

    As you are using new hardware...

    Ann Bens
    Community Expert
    Ann BensCommunity Expert
    Community Expert
    August 14, 2017

    Moved to hardware forum for expert advice.

    Ann Bens
    Community Expert
    Ann BensCommunity Expert
    Community Expert
    August 14, 2017

    You can still use the old titler.

    File > new > legacy title.

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