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ED7170
Participant
September 12, 2017
Question

Some CC apps won't launch

  • September 12, 2017
  • 5 replies
  • 638 views

I have installed several programs via the CC apps three of them will not launch.  Premiere Pro and the associated Media Encoder and After Effects.  When attempting to open/launch the programs I get an audible error tone, no on screen error.  I have:

Installed and uninstalled from inside and outside of the firewall

Installed and uninstalled from the CC App and from the Adobe website

Reviewed the Install log and found no error on last install outside of the firewall.

Tried running as Admin

What else can I try?

    This topic has been closed for replies.

    5 replies

    ED7170
    ED7170Author
    Participant
    September 13, 2017

    Thanks for your help.    I have a colleague with the same specs and he uses Premier Pro without a problem.  Someone suggested that it is probably a driver issue or a registry issue.  Not sure how to determine which or resolve.

    ED7170
    ED7170Author
    Participant
    September 13, 2017

    HP Laptop specs

    Ann Bens
    Community Expert
    Community Expert
    September 13, 2017

    Moved to hardware forum.

    ED7170
    ED7170Author
    Participant
    September 12, 2017

    64 Bits with 8 GB RAM

    Ann Bens
    Community Expert
    Community Expert
    September 12, 2017

    Please post complete computer specs.

    Ann Bens
    Community Expert
    Community Expert
    September 12, 2017

    Have to ask: is your system 64 bits?

    Jeffrey_A_Wright
    Legend
    September 12, 2017

    Moving this discussion to the Premiere Pro CC forum.