Participant

Question

Surface Book 2 Adobe Premiere Poor Performance

Forum|Forum|8 years ago
January 11, 2018
14 replies
41568 views

I just got my new surface book 2 yesterday.. I have been doing all my video editing on my desktop for the past while, so I was quite excited when my new laptop came in and I could finally be mobile. In fact I was planning on using my laptop as my main system for video editing as my desktop is usually used as a system for gaming.

Anyway so the laptop is performing like shit, I hope this is not the laptop but maybe a problem with the adobe software (I just dropped $2,600 on this seemingly piece of crap and I don't want to lose my money). For the first bit that I was using it, premiere was working just fine albeit with some stuttering which was surprising because I was working with 1080p footage and never had problems with 1080p previously. Now when I use Premiere, it opens regularly but once I load my project the gates of lag swing wide open, the program doesn't fully load, the slider at the bottom of the video timeline doesn't respond, I can't get through 5 seconds of video without heavy lag. Essentially all the systems in premiere are lagging, I can't even open the different tabs (Graphics, Effect, Audio, Color, etc.) because the program won't respond (And not in a "Not Responding" kind of may, more of a lag way). I don't really know how to describe my problem other than just a huge lag fest.

This is extremely disappointing because not only was this laptop very expensive but it is marketed as one of the best pieces of hardware for creatives, and it is advertised specifically with adobe products. If there is any advice for me I will gladly take it, otherwise I think I am going to have to return this computer because it has only been one day and I am already massively disappointed with its performance.

I have tried switching my computer to use Nvidia's high performance processor rather than the integrated graphics but that changed nothing. And for some reason windows made it so I can't choose a performance mode for my PC rather than a energy conservation or balanced setting.

If nothing can be done, my advice to anyone looking at the surface book 2 for video editing would be stay as far away as you can, its a nightmare trying to edit on this thing.

Thanks.

This topic has been closed for replies.

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geoffreym

Participant

Hi all, i wanted to offer my solution since I was looking for several days on how to fix PP not showing the Nvidia graphics card. I didn’t see it online anywhere. I found the solution when I went into AE. Under the performance section in preferences it let me know the the card was detected but Cuda could only be used for Nvidia driver 4.xx. My solution was to go to Nvidia directly and download the drivers for my card (1050) instead of having windows or GeoForce Experience download. It took about 30-45 mins to update the driver afterwards and everything works perfectly. No editing registry or weird disable of intel graphics. I hope this helps

matusm41913260

Participant

Yep, this solved my problem too. I recommend to install the Studio driver via the GEFORCE® EXPERIENCE™ app.

CUDA rendering is now possible in the Adobe Premiere!

I have also set the app to High Performance in the Windows Graphics settings.

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bemulligan

Participant

SOLVED for me: MS Surface Book 2 15", Nvidia GTX 1060, Intel UHD 620

Here are the steps I followed over time. It was not until I completed Step 4 below that the NVIDIA GPU was utilized.

Steps 2 through 4 I did on 09/18/2018 to give reference to versions of fixes that were applied.

Premiere Pro is now flying and you can monitor the uptick of the NVIDIA GPU utilization in Task Manager > Performance tab.

Step 1: Go into Control Panel > NVIDIA Control Panel

“Global Settings” tab: set “Preferred graphics processor to: “High-performance NVIDIA processor”

“Program Settings” tab: add each program you want to specify using NVIDIA and set each to “High-performance NVIDIA processor”

Step 2: Download and run Surface Diagnostics Toolkit:

https://support.microsoft.com/en-us/help/4037239/surface-fix-common-surface-problems-using-surface-diagnostic-toolkit

Step 3: Go into Device Manager > Display adapters and update drivers for both the NVIDIA and Intel graphics devices.

Step 4: Go into Settings > System > Display > Graphics Settings (at bottom of page) and browse to the application you wish to add, i.e.:

C:\Program Files\Adobe\Adobe Premiere Pro CC 2018/Adobe Premiere Pro.exe

Highlight the .exe file and select the ADD button.

orashy

Participant

Hi there. Had the same problem. Found the answer or at least now the performance is much better!

type “GPU” on windows search box and graphics setting would pop up. Then click on browse and select whatever app you have problem with, in this case premiere and then click on options, after they a menu would appear in which you can tell windows that only use 1060 for this specific program by selecting the high performance.

Hope it would help. Let us know whatever results you get.

M

makdtaylor

Participating Frequently

Following

Same issue...sadly thinking of returning, what was said to be the best laptop for editing, back to the store for an alternative....really sad bc other than this lag I love this laptop

M

makdtaylor

Participating Frequently

Downloaded update and ps is running sooo much better...thanks to everyone in this forum!

mikeklar

Inspiring

Me thinks I know how you feel, one pays a small fortune and expects superior performance, which after using it does not appear to be achievable

However, after several more tests with getting NVIDIA's GPU to perform better, it appears to be an issue created (in part) by SB 2's versatility.

I've had editing sessions where the GTX 1060 is used almost entirely by Adobe PR, but the next day it performed at less than 1/3rd to Intel's. So, still trying to figure that out

Also, there is one inherent problem, that being the CPU throttling. During performance testing using PPBM's program, I noticed the CPU speed dropping to below 3GHz, so I placed a fan behind the screen and it improved to the mid 3.5GHZ range. This, I believe, is an issue created by Microsoft engineering to mitigate any possibility of permanent damage due to overheating.

Unlike my old laptop (as well Apple's) where the CPU is allowed to run full-bore and will literally become so hot that it is almost unbearable to hold the laptop.

All said, the SB 2 is my favorite portable video editing computer. In spite of the issues noted it performs better than my other portable devices for this purpose and is much more flexible.

C

CrookedCreekProd

Participating Frequently

Update on my similar issue: The Windows Spring Creators Update fixed my problem 100%. Now, my SB2 15in runs better than ever!

mikeklar

Inspiring

Please tell us more

Did you simply download a "Spring Creator" version or is there a special version for SB2?

Also, are additional steps needed to updating?

C

CrookedCreekProd

Participating Frequently

I got the notification via Windows Update that it was time for the big update (The Creators should come out to the newest Windows machines first so I would check windows update), and I installed and updated my system. Then I launched PP, Photoshop, and After Effects and watched for any of the errors I have experienced earlier and none were present. The programs did not crash at all, and overall everything about my machine runs smoother.

Before the update (about two weeks ago) I had a Microsoft tech aid remote into my computer, she said that my issue was stemming from a previous update back in December that was not allowing the duel GPUs to function together. So after hearing that, I crossed my fingers and waited on the Creators update and sure enough, my problems were fixed. My SB2 15in is media producing beast now!

P

patrickn87233678

Participant

I also bought the surface book 2 and was not able to edit videos efficiently. Scrubbing through the timeline was a nightmare and replaying video was possible for the first couple of minutes and afterwards there was severe lag.

After reading on the forum I disabled the Intel grafic cards and also optimized the power option for my grafic card. Now premiere is running smoothly and editing makes fun again. This means tough, that I'm no not able to use the front camera on the surface and face recognition isn't working anymore which is a real pitty but at least it is working now...

Please Adobe: fix this isue when a laptop has to grafic cards. Give us the choice with which grafic cards we want to work with. This fix would help a lot of other users as well!!

Peru Bob

Community Expert

patrickn87233678 wrote
Please Adobe: fix this isue when a laptop has to grafic cards. Give us the choice with which grafic cards we want to work with. This fix would help a lot of other users as well!!

Talk directly to Adobe here:

Feature Request/Bug Report Form

mikeklar

Inspiring

I’m using the Surface Book 2 for video editing and can say without reservation it works as expected. Granted, this SB2 has only been in my possession for two weeks and comparison tests are limited at this time. However, I’ve done a few as can be seen below.

This SB2 is an i7/15/1TB and used with an external Samsung T3 1TB drive to edit videos and then only when plugged into an A/C power source.

Having had the SB2 i7/13/1TB for five weeks prior to the above I found, while usable, it slowed down significantly after the first 30 seconds (during rendering). This was due to the processor heating up and slowing down, and caused by the fact there is not fan in the tablet section of the computer and was the reason for exchanging it to the 15 inch version.

The comparison tests conducted were of a video which had been stabilized and requires rendering every time it is opened. The rendering time on my Work Station lasted 1 minute and four seconds. On the 15 inch SB2 it takes 2 minutes 21 seconds.

This doesn’t look good unless you compare this with other laptop computers… Also, the above noted test were done with the computer out of the box and has not yet been adjusted. I.e. NVIDIA drivers can be adjusted to work primarily with PR, this has yet to be done.

A

alexb5674392

Participant

Has anyone had problems with charging while premiere pro is open? When I am video editing the battery seems to drain fast and it will not charge even though the charger is plugged in.

sfsfssdfafsf

Participant

Same deal here, but with a Surface Book i7 (Nov 2016 vintage). PP CC 2017 worked fine through summer of 2017, but I haven't used it in many months.

When I did so earlier today for a project (now v12.0.1 build 66), it refused to rely on the nVidia, even when I enabled GPU acceleration and disabled the integrated graphics (i.e., slow) GPU in device manager. Rendering and many operations were unbearably slow, rendering PP pretty much useless. I tried a bunch of workarounds (updated drivers, rebooted machine, reboot PP a few times, etc.), but nothing worked. I validated that all other apps were relying on the nVidia GPU, so it seems like an Adobe, not Microsoft problem.

My machine is top of the line (16GB RAM, 512GB SSD, running on wall current). Really disappointing as I've been using PP for a decade now and can't continue until they fix this problem or I buy a different machine.

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blittle33

Participant

I'm experiencing the same problem with my surface book 2. Premiere Pro runs like garbage because it demands to use integrated graphics instead of the nvidia gpu

Bill Gehrke

Inspiring

Here is a great idea for fixing the problem without completely disabling the Intel GPU it only disables the OpenCL API and not the other three API's (OpenGL, Direct 3D, and Vulkan). It is a very simple Registry modification from another forum thread

I have not tried it myself since I do not have the problem so your feedback is important to see if you have success.

3Tails

Participating Frequently

Bill, seriously, where do you find the time to be everyone's savior? Thanks for the link.

Bill Gehrke

Inspiring

Generally you really have to have any laptop plugged in to AC power to edit with Premiere, have you tried it that way?

3Tails

Participating Frequently

I'm plugged in 95% of the time

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