System Compatibility Error in Adobe Premiere Pro & After Effects

Forum|Forum|1 year ago
September 4, 2024
5 replies
2277 views

I just want to know that I have a optiplex 9020 with Nvidia Gforce GT730. Everytime when I start Adobe Premiere Pro or After Effects. It shows system compatibility errror and CUDA not showing in project setting. so when I tried to find updated driver on Nvidia website I can't find any compatible updated driver for Window 10 64-bit.

Please advise how can I resolve this error.

Graphics

Correct answer RjL190365

Your GPU is obsolete. Nvidia has already declared all Kepler GPUs such as your GT 730 EOSL (End Of Support Lifetime) back in 2021 when they were all moved to the legacy support branch. There, no new compatibility fixes would be issued at all for these GPUs, while only critical security fixes continued. That legacy support lifeline is schedued to end completely at the end of this current month.

Second, beginning with the later releases of Premiere Pro 23.x, users of such old GPUs got a warning that the GPUs would no longer be supported in what would become the current major version 24.x of the Adobe video programs. Therefore, your system as it is equipped now will be permanently locked to software-only rendering (no GPU acceleration whatsoever).

MyerPj

Community Expert

Yes, the minimum CPU requirement is 6th gen. Here's the requirements:

https://helpx.adobe.com/premiere-pro/system-requirements.html

R

RjL190365Correct answer

Legend

Your GPU is obsolete. Nvidia has already declared all Kepler GPUs such as your GT 730 EOSL (End Of Support Lifetime) back in 2021 when they were all moved to the legacy support branch. There, no new compatibility fixes would be issued at all for these GPUs, while only critical security fixes continued. That legacy support lifeline is schedued to end completely at the end of this current month.

Second, beginning with the later releases of Premiere Pro 23.x, users of such old GPUs got a warning that the GPUs would no longer be supported in what would become the current major version 24.x of the Adobe video programs. Therefore, your system as it is equipped now will be permanently locked to software-only rendering (no GPU acceleration whatsoever).

R

RjL190365

Legend

And in addition to what I stated above, the rest of that system also needs serious upgrading as well since the Optiplex 9020 is equipped with an ancient 4th-Gen Intel Core CPU that has been completely unsupported by Intel itself since the end of June 2021, and any worthwhile GPU upgrade for that system will be heavily bottlenecked by that over-10-year-old quad-core CPU.

MyerPj

Community Expert

Maybe @RjL190365 can comment

MyerPj

Community Expert

Driver Version: 560.94

The above is the current version nVidia driver. Your GPU is not compatible, at least the driver you have loaded, is 475.13. I don't know the driver #, of what is the minimum, but yours is stuck there by nVidia, and you need a card with that accepts the newer driver.

T

Tahoor KazmiiAuthor

Participant

I updated the driver to the latest version, but I'm still experiencing the same issue.

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