Inspiring

Answered

Threadripper 1950x Issue with Premier Pro

Forum|Forum|8 years ago
September 17, 2017
8 replies
9838 views

Setup as Threadripper 1950X, Asus rog GTX 1070 8GB GPU and 32GB Ram @ 3000mhz

The Rendering and processing is stuck with 15%-16% CPU usage - and does not go higher than that. I've tried reducing the core usage under (msconfig), tried using the AMD master software to enable creator mode - Nothing. Most importantly, Premier pro keeps crashing every time a few seconds of video is being played. The GPU has the latest drivers.

Would appreciate if anyone here has had a problem with an off the box installation of the AMD Threadripper 1950x and premier pro issues.

This topic has been closed for replies.

Correct answer both.works

Hey all !. I've finally solved the issue. Created a text file named "Cuda_supported_cards.txt" and added the name of the GPU (case and space sensitive) and restarted PPCC.

Voila ! 80-100% CPU usage while rendering and rendered a 3K frame group @ 20 seconds.

giovannis6224513

Known Participant

Hello,

i'm using CC

Peru Bob

Community Expert

What are your computer specs and what card are you using?

giovannis6224513

Known Participant

https://forums.adobe.com/people/Peru+Bob escribió
What are your computer specs and what card are you using?

Hello,

i have a amd 1950X and gtx1080 with creator/studio drivers ...

THX

J

johansebamuel

Inspiring

I have been hunting a Threadripper 1950x issue for a month now and have tried every suggestion everywhere and a lot of things on my own. The problem is that playback of clips is NOT smooth. I believe that the most likely answer is that there is a bug with Premiere and it does not perform well on our Threadripper CPUs. It may be related to this issue here. You get jerky playback even if no frames drop.

You can see the issue here:

I also have logged a lot of my troubleshooting here: [Help] I'm ~$3500 into building "the perfect video editing rig." It performs like dog shit and it's driving me crazy and…

I'm really hoping to get a response from Adobe on this because as it is I'm going to have to rebuild this machine with an Intel and I really don't want to do that.

The benchmark test that Bill has shared (and has been posted elsewhere, thanks Bill) does not show this issue. Performance will look great on those benchmarks. This is specifically a playback bug.

I thought I'd post it here to see what other Threadripper users are seeing on their machines. If you are also experiencing this issue, please report it here: Feature Request/Bug Report Form

If enough of us report it perhaps we can get some attention on better support for out CPU.

Trevor.Dennis

Community Expert

It does look like you are not the only person with this issue. Puget Systems has done a lot of testing with PremPro and Threadripper. They don't appear to have a forum, but they do have a contact page and they might have some ideas

Mike 1 Irish, are you having any issues?

A

Artvel Media

Participant

Hey i got the same problem and i changed some settings.... press or hold alt when you start premiere pro... set project not on cuda .. and memory also on memory not on performance .. and now its still working ...

dutchy_on_a_bike

Known Participant

Can you please give a step by step guide?

i understand what you did but have no idea how :-)

cheers

Mark

Bill Gehrke

Inspiring

Mark,

Have you run GPUSniffer,.exe in a command window? Here is my laptop.

Another way to try is to download GPU-Z and set it to start when you bootup. I believe that with the new high speed SSD's that Premiere does not have time to initiate GPU acceleration in some systems.

both.worksAuthorCorrect answer

Inspiring

Hey all !. I've finally solved the issue. Created a text file named "Cuda_supported_cards.txt" and added the name of the GPU (case and space sensitive) and restarted PPCC.

Voila ! 80-100% CPU usage while rendering and rendered a 3K frame group @ 20 seconds.

giovannis6224513

Known Participant

Blaclef escribió
Hey all !. I've finally solved the issue. Created a text file named "Cuda_supported_cards.txt" and added the name of the GPU (case and space sensitive) and restarted PPCC.
Voila ! 80-100% CPU usage while rendering and rendered a 3K frame group @ 20 seconds.

Hello,

You could explain step by step what you have done.

Thank you.

Peru Bob

Community Expert

giovannis6224513 wrote
Blaclef escribió
Hey all !. I've finally solved the issue. Created a text file named "Cuda_supported_cards.txt" and added the name of the GPU (case and space sensitive) and restarted PPCC.
Voila ! 80-100% CPU usage while rendering and rendered a 3K frame group @ 20 seconds.
Hello,
You could explain step by step what you have done.
Thank you.

That only works on CS6 and earlier.

What version of Premiere Pro are you using?

CC no longer uses the CUDA supported cards file.

B

Brenmman

Participant

Hey thomas I have the same issue but with a ryzen 1700 and the only thing that work for me is killing the asus aura gpu process in the task manager I have to disable the steam home stream so I can use the opengl without dropping frames in the timeline.

Bill Gehrke

Inspiring

I guess you are not interested in help. It is a shame to waste that great Threadripper

both.worksAuthor

Inspiring

Good day Bill. I've chosen the SW render option instead of the Cuda renderer. Turns out it works well....for a few minutes and eventually crashes Premier Pro. I can't seem to pin down the configuration as the sweet spot. Trying more options and will revert.

Bill Gehrke

Inspiring

What GPU are you using?

What GPU driver version?

Have installed any other video software?

Delete all the files in Media Cache folder and all the files in Media Cache Files folder.

Download my PPBM benchmark, unzip it and run the project (four tests) and submit the results

Bill Gehrke

Inspiring

I have a fantastic Threadripper Premiere Pro BenchMark (PPBM) submission of Max's results and he is overjoyed with its performance. I would suggest that you run my BenchMark and submit your results. I have posted his CPU intensive reults on that web site. I will be glad to comment on your results.

G

getho

Inspiring

Hey bill, do you know if max posted his system build anywhere? I'm having system issues and it's such a headache trying to figure out intel's pcie lane mess, I'm thinking of ditching the lot and building a threadripper system.

Bill Gehrke

Inspiring

Here is Max's PPBM scoring and basic configuration info:

"34","52","13","156", Premiere Version:, 11.1.2.22

I did not include the storage configuration as Speccy is not specific about what is being used for what purposes so disregard the 34 second disk intensive score. Also note that this was not the greatest speed memory.

The CPU intensive score is absolutely the best Premiere Pro single processor score in the long history of PPBM, of course we have yet to see what Intel's 16-core or 18-core can do when they become available

P.S. Here is the score when Max tested an AMD Radeon Vega Frontier Edition

"34","79","27","156", Premiere Version:, 11.1.2.22

So the new generation AMD VEGA GPU using Open CL is not useful in competing with nVidia's CUDA scoring,.my single GTX 1060 SC beats it at less than 1/3 the cost!

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