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Question

Titan Xp - Win10 Pro - CC 2018

Forum|Forum|8 years ago
January 17, 2018
5 replies
2757 views

Hi Adobe Forum Team and Fellow Members.

I'm hoping someone might be able to help / advise / share some insights if possible please.

In my workplace, I'm used to using Adobe Premiere Pro CC 2017, Media Encoder, After Effects on a HP Z840, Dual Xeon E5-2680 v4, with Win 10 64Bit, 128GB RAM and an older Nvidia Quadro M5000 GPU.

I purchased some new hardware to have a similar/better setup at home - but I'm having trouble with the new GPU not being recognized by the Adobe Software. Here's my new home setup:

Z840 (Dual Xeon E5-2680 v4)

512GB RAM

Win10 Pro 64 Bit

Various Samsung SSDs(for OS and Progs, Scratch Disk, Media, Project Files etc..)

Nvidia Titan Xp (only purchased recently end Dec 2017, so its the latest version of the Titan) (Latest Nvidia Driver - Ver 390.65)

Thunderbolt PCIe Card (to connect to Presonus Quantum Audio Interface)

Software- Adobe CC 2018 (latest version installed - Premiere Pro, Media Encoder, After Effects).

Problem is when I open any of these applications, I only have the option to render in software & the applications don't see the Titan Xp as an available rendering device.

When I run gpusniffer from the Premiere Pro CC 2018 folder, it can clearly see the Titan Xp as it references it, but right at the end, it says "Not chosen because of initialization failure".

I have gone through the following for troubleshooting already -

Tried different Nvidia Drivers (several older ones -going back to Oct 2017) - No joy unfortunately.

Tried installing Adobe CC 2017 (from the creative cloud app desktop panel) - No joy there either.

I've Reinstalled the whole Operating System and started from scratch & No joy there.

I've installed Davinci Resolve (Free Version) as a test & it can see the Titan Xp & I'm able render using the Titan Xp using Davinci Resolve.

So I believe the Titan Xp card itself is ok, installed fine & can't see any issues with it outside of Adobe.

I looked around the internet (as you do :-)) before purchasing the Titan Xp to use with the Adobe Suite of Software (there are various people indicating it works fine for them but I couldn't find specific info for CC 2018 as its recent as is the GPU card (I know there are 3 versions - I have the latest etc..) & lot of feedback is from users on CC 2017 versions.

Any help or advice would be appreciated please - I'd love to be able to use the new Nvidia Titan Xp with the Adobe CC 2018 (or CC 2017) Suite of Software but right now in the absence of any solutions - I may either be forced to use different software & move away from Adobe (which I don't really want to do as I'm reasonably familiar with it & have a good workflow with it) or maybe install an older GPU (like an M5000) in place of the Titan Xp to see if that works (but I'd have to get one somewhere & would take time/more money which I'm short of now after all the investment in the new system etc..).

Sorry about this long post but hoping someone with more experience / expertise might be able to help me please (or put me out of my misery :-o).

Cheers

This topic has been closed for replies.

perfect_build5C39Author

Participating Frequently

Hi Roger and Bill.

My issue is all resolved.

Part of the fix was as we had determined in that no matter what I did, if I installed Windows 10 in UEFI mode and had the BIOS of my HP Z840 configured for UEFI only, I could not get Adobe Premiere Pro to see my Titan Xp GPU.

So after I initially did a test install of Windows 7 (and happened to do that install in Legacy rather than UEFI only mode) and saw that Adobe immediately saw the Titan Xp and then after reading you (Roger) had installed your Win 10 OS in Legary BIOS mode. That confirmed a significant part of the resolution - I needed to configure my HP Z840 in Legacy BIOS mode and not UEFI only mode.

So I installed my Win 10 Pro 64bit OS in Legacy Mode not UEFi. ( installed all the HP drivers and then did all available updates to bring the Win 10 version to the latest one - same as your version Roger).

The next part of the fix was a strange one. No matter what Nvidia driver I installed, I still could not get Adobe to see the Titan Xp. I was getting confused at this stage so I set about installing Windows 10 again (lost track of how many times I'd installed it at this stage :-o.).

On this next install of Win 10 (again in Legacy mode), I repeated the above but I ran a Windows update for the Titan Xp (so Windows would detect and select a driver for the Titan Xp, rather thN me manually selecting any of the many Nvidia Titan Xp drivers I had previously downloaded from Nvidia). Windowx downloaded Nvidia driver version 388.13.

When I tested the system now with Adobe Premiere Pro and Media Encoder- all was perfect at long last.

A quick test render of a H264 clip with basic edit out to H264 1080P showed the GPU helping to complete the render in about half the time it would take to play the clip in realtime. Eg a 7 min clip took just over 3 mins 35 secs to complete.

So the fix in my specific case with my hardware and OS was to use Legacy BIOS mode, install the OS in Legacy Mode and after all updates and driver installs - use the graphics driver installed by Windows ( 388.13 ).

Thanks guys for your help and for being so supportive and responsive as I worked towards a reslotion.

All the best,

Trev

perfect_build5C39Author

Participating Frequently

Hi Roger and Bill- Just wanted to update you both on the results of testing I did after your feedback & helpful advice.

Last night I tried the GPU-Z idea but unfortunately that made no difference.

I then tried using the same driver as Roger, but again that made no difference.

I decided to just install Windows 7 to test that OS & low and behold - all worked straight away.

I initially just installed the bare bones vanilla Windows 7 64 Bit with no Service Pack, No Windows Updates - just the latest Nvidia Win 7 64 Bit Driver for the Titan Xp (Ver 390.65) & then installed Adobe Premiere Pro Version 7.0 (from 2013 I think - it was the latest version from the CC App that would install based on the bare bones Windows 7 without any updates/service pack.). Also Media Encoder.

When I opened both of those applications, each were able immediately see there was an available CUDA device & gave an option to select it from the rendering drop down menu (so the menu was not grayed out like it has been in Win 10 & stuck on software only rendering).

I was eager to try later versions of the Adobe Premiere Pro & Media Encoder Apps, so I went through the long process of doing the Win 7 Service Pack 1 install & several hundred Win 7 updates.

After all that & a few reboots,I was able to install Adobe Premiere Pro CC 2018 (Ver 12.0 from Oct 2017 - latest version I think) & the latest version of Media Encoder.

Again when I went into each app, both were able to see the GPU as an available CUDA hardware rendering device & the rendering menu was not grayed out & stuck on software only rendering.

So I think that helps me be more confident the actual Titan Xp Card is actually fine, the Z840 Hardware/Slot is fine & I'm now looking at the differences in the Operating Systems.

I installed Windows 7 using Legacy BIOS Mode, but when I installed Windows 10 I installed it disabling legacy mode & using UEFI only (as I wanted to install Win 10 to a new 4TB SSD & needed to use GPT in order to have one large partition that exceeded the 2TB limit of MBR etc..).

So I could go back & install Win 10 again but in Legacy mode rather than UEFI to see if that made a difference.

I could also install Win 7 in UEFI mode as a further test.

I think I'll go back and focus on another clean Win10 install (might even go through UEFI yet again before trying legacy)- at least I know the card & Z840 & Adobe apps can all see each other in Win 7 Legacy mode so that is a positive starting point again.

All the best,

Trev

Averdahl

Community Expert

FYI, i use the Legacy BIOS in my Z440/Windows 10 and use one 4TB SSD and one 4TB spin drive without no limitations regarding HDD´s.

But, why are you installing Windows on a 4TB SSD? Keeping the OS on a separate HDD such as a SSD or a Z Turbo is the best way to go.

perfect_build5C39Author

Participating Frequently

Brilliant Roger - great info and many thanks again for coming back & contributing so quickly & regularly to me.

I'm used to BIOS/Legacy & haven't played a lot with UEFI yet, so just because I was using good/new hardware & a new OS, I thought I'd jump in and be ok to use UEFI over what I'd normally use (Legacyu/BIOS) & didn't think anything of it, but obviously something is happening that is causing me an issue.

It looks like its narrowed down to a Legacy Vs UEFI issue (possibly) - as the Titan Xp Card seems fine, the Z840 Hardware seems fine & you are running it fine on Win 10 (in Legacy/BIOS Mode).

This has been a great (but frustrating) learning experience for me.

I've a ton of Music Software/Production Tools that I'd planned to use in addition to using the Workstation as an Editing System & all those other programs would need me to use a C Drive (System Drive for OS/Apps) larger than 2TB - so I'd bought a 4TB SSD to give me some redundancy/space into the future for OS/Apps. I plan to keep all my music soundsets/samples/sound files/core music sound content on a separate Z Turbo Quad Pro setup as 2TB Raid 0 using NVMe. I've also second Z Turbo Quad Pro (again setup as RAID 0 2TB) for the Video Media/Project files. Then I've 3 seperate 1 TB SSDs for Media Cache, Scratch Disks etc..& then a couple of regular 6TB HDDs for on board in system archives in the Z840 (along with an external 12TB Archiving System).

I'll do a bit more reading up on & testing with UEFI. I just thought it was ok to go that route as my equipment & OS were all recent.

I also appreciate totally what you say by using Windows on such a fast device for itself (& not needing 4TB for Windows alone etc..) - A lot of my music software is very inflexible in terms of how it will let me (or not let me!) reconfigure where it is installed to (what drive - eg a lot of content will go to my C drive & I can't easily/quickly reconfigure that - but I absolutely do where I can & out that content on the Z Turbo Quad Pro.)

You (& Bill) have so helpful & responsive, I'm incredibly grateful & know now exactly what I need to focus on as I once again go to setup / test my system further into the weekend.

I'll update back here when I've had a few days to 'play with the system & go through setups' to verify all has worked out.

All the best,

Trev

Bill Gehrke

Inspiring

Try this trick that has helped others with initialization. Download and install a tool called GPU-Z, in the upper left-hand corner you will see a little icon of a graphics card, right click on it and you get a menu with Settings option There you will have an option to run GPU-Z when windows starts up. This has in the past helped get things known about your GPU so that when you start Premiere it may find and properly initialize CUDA then rerun GPUSniffer. I blame the high speed of SSD's for code that was written in the hard disk drive era.

perfect_build5C39Author

Participating Frequently

Bill - thank you very much for that tip.

Its certainly an angle I had not considered and I will definitely follow your advice to try and see if it works for me.

I know the system in work is using a Z Turbo Drive as its boot drive (that's even faster than a regular SSD - its M.2 NVMe etc..) so its just crazy when on paper I thought I was doing everything right by having the latest OS, an SSD as my boot / apps drive & then buying the Titan Xp to help with exports/rendering in Premiere Pro.

Hopefully I'll get there in the end - definitely not given up yet - just eager to get working with the system & not spend days trying to sort out issues that on paper shouldn't really even exist. But hey - this is the 'real world' :-o

Much obliged to you for taking the time to read & reply to my post today.

I'll publish an update here when I've had a chance to try out the steps/tips I have received from Roger & yourself today.

Take Care,

Trev

Averdahl

Community Expert

Trev, FYI i am also using the Z Turbo G2 as the boot drive. Z Turbo G2 is the M.2 NVMe version, so we are using the same version.

Averdahl

Community Expert

I use the Titan Xp on a HP Z440 and it works as expected.

I assume that you bought the Z840 with the Quadro card installed. When removing the Quadro card and installing another card it sometimes happen that old drivers from the Quadro card is still present, thus causing issues. And if you re-install Win 10 the Quadro drivers may be installed by default if you use the HP Recovery Media. (not 100% sure of that)

I would have tried this:

1. In Premiere Pro, go to File > Project Settings > General. Are the Renderer option greyed out or not?

2. If the Renderer option is greyed out, close Premiere Pro and use Apps & features in Win 10 to uninstall the Nvidia Graphics Driver. Re-boot the computer and install the drivers but this time do a clean install of the drivers. Re-boot the computer when done, launch Premiere Pro and go back to point number 1.

3. If it still doesn't work, consider a clean install of Win 10 using a USB key with Win 10 media on it and don´t use HP Recovery media. You can download Win 10 directly from Microsoft and create a bootable USB key with the Media Creation Tool. Download Windows 10

/Roger

perfect_build5C39Author

Participating Frequently

Thank you very much Roger for taking the time to read my long post and sending your detailed reply.

I'm very grateful.

Let me try answer some of your points or expand on my original information.

The work system is a completely different physical system.

I bought a separate, new set of hardware for home & installed, configured everything myself.

There is definitely no chance of any previous drivers as I built the system I bought for home from scratch & installed the Operating System cleanly from the start.

1. Yes - at present when I go to the render options in Premiere Pro CC 2018, it is grayed out & pre-populated with software only render. I cannot select or change anything in that box.

2. I have uninstalled the Nvidia Driver, rebooted, tried reinstalling the same driver & followed that process for various other older drivers that I was trying in case an older one worked. Any time I went back to check the render options box, it was still grayed out. I will try this again with another older driver though as I think I only went back to October. I'll try one from August.

3. Yes - I finished another clean install of Windows 10 this morning & then a clean install of the Nvidia Driver (even though it hadn't previously been installed at this stage) but the render option was still grayed out.

Its frustrating stuff - technology at times (I love it & hate it equally when it gets in the way of your workflow). The fact you also have a Titan Xp running with Premiere Pro gives me some hope though so I won't give up yet.

If all else fails I may try installing Windows 7 (just to see if my issue is OS related in some way), or I may try putting the work Quadro M5000 into my home system just to see if that works (but I'd rather use the later Pascal Tech even if the M5000 works).

Please tell me a little about your system - What OS are you running, what version of Adobe Premiere Pro etc..

Many thanks again for your time & for trying to help me.

Cheers,

Trev

Peru Bob

Community Expert

Moved to the Hardware Forum.

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