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auspixi
Participant
February 12, 2021
Question

Unsupported Video Driver Report on Windows 10 (Nvidia GTX 1050)

  • February 12, 2021
  • 1 reply
  • 277 views

I have a Surfacebook 2 (Windows 10 Pro, up to date, Nvidia GTX 1050) and suddenly my PS and AI 2021 are giving me a system compatibility report upon opening that says "Unsupported Video Driver", with a "fix" link that redirects here. There is a fix for a Windows update bug there (which I think is the issue here since everything was working fine a few days ago), but the error message is different from what I'm getting. Clicking on the other option, "continue with known issues", crashes the program. When I tried to update the drivers from the Device Manager it reported that the drivers are up to date. Hoping someone can point me in the right direction since I'm clueless about drivers and I don't want to download the wrong one.

 

 

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    1 reply

    John T Smith
    Community Expert
    John T SmithCommunity Expert
    Community Expert
    February 12, 2021

    >tried to update the drivers from the Device Manager

     

    Do not count on Windows to be fully up to date when it comes to device drivers
    Go to the vendor site to be sure you have an updated driver for your graphic adapter
    •nVidia Driver Downloads http://www.nvidia.com/Download/index.aspx?lang=en-us
    ••for Premiere Pro use the STUDIO driver, not the GAMING driver
    •••such as https://www.nvidia.com/en-us/drivers/results/170344/

    There are also intermittent reports that the newest driver is not always the best driver due to driver bugs or compatibility issues, so you MAY need to try an earlier driver version

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