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Jason Leaver
Jason Leaver
Known Participant
April 23, 2019
Question

What to look for when purchasing a new graphics card.

  • April 23, 2019
  • 2 replies
  • 1354 views

The list of recommended graphics cards provided by Adobe is quite out of date. Nearly all the GeForce cards are no longer on the market.

My current graphics card was never on that list, it is the GeForce GTX 760, and this is why (according to Adobe Support) I get the dreaded "Error code: -1609629695" on a regular basis. It happens almost every time I use the Lumetri Color effect (and other effects) - which is often. So, I want to replace my graphics card. I want something that can do some of the heavy lifting, especially now that I'm dealing with 4K footage more and more often.

I have recently contacted Adobe Support asking for an updated list, and was directed to this forum.

The following cards are available at my local retailer and are within my price range:

GeForce GTX 1660 Ti

GeForce GTX 1660

GeForce GTX 1070 Ti

GeForce GTX 1070

GeForce GTX 1060

GeForce GTX 1050Ti

GeForce GTX 1050

I asked Adobe Support which are compatible, the following was conveyed to me:

"...we cannot recommend this from our side because maybe they are costly. So you can choose any of them else you can contact adobe hardware forums for this. As I said it depends on the type of work you perform on the Premiere Pro."

Which makes on sense to me.

I'm worried that I'll purchase a card that Premiere and AE cannot take advantage of GPU power, as such I keep crashing with error code: -1609629695. If I could go back in time and prevent myself from buying my current card, I would. I don't want to repeat that mistake. So, I asked the support person what specifications should I be looking for in a graphics card to allow me to use Lumetri, Optical Flow, the Morph Cut and others. To that, the support person said:

"And let me tell you frankly as this is a hardware problem so we are not supposed to recommend particular specific model graphic card. However you can contact Adobe Hardware forum as they can assist you Graphic card as per your requirement. We are from technical issue and trained on technical queries, so if you have one then let me know. As this is related to hardware so i am not sure about this. That's why I don't want to suggest from my side as maybe in future you may face problem even after purchasing that card. I hope you are getting me."

Well, no I'm not "getting" you.

To the Adobe experts on this forum, I ask the same question: what specifications should I be looking for in a graphics card to allow me to use Lumetri, Optical Flow, the Morph Cut without crashing everytime I export. Are any of the above mentioned cards something I should avoid?

I'm running Windows 10 on an Intel Cor i7-8700 CPU @ 3.7GHz.

    This topic has been closed for replies.

    2 replies

    JonesVid
    Community Expert
    JonesVidCommunity Expert
    Community Expert
    April 28, 2019

    Hi - Graphics cards are numerous and baffling. I'm no expert, but just to let you know I have been running a GTX 1070 for some time now and not had any crashes whatsoever. Optical Flow render seems to be quite quick but I haven't used many Lumetri ettects - but again, those I have used worked fine with no significant issues.

    I currently run an Intel i7 Skylake with 32GB RAM at 4.0GHZ, but my main goal is to speed up Render times and export, plus allow me to handle 4K material more eficiently. Today the machine struggles with 4K footage.

    Reading the forums around confirm GPU is not used for this and CPU grunt and Memory are the thing to improve on - so I am investing in an Intel i9 processor and NVMe memory plus new motherboard. I'll drop in the exisitng GTX 1070 as I think that will be fine for now

    Hope this helps a bit ?

    R
    RjL190365
    Legend
    April 23, 2019

    Actually, Adobe has updated the list of recommended graphics cards for CUDA in Windows. It now includes the GTX 10 series down to the GTX 1070, as well as the new RTX 2070, 2080 and 2080 Ti. (And this is as listed on the US version of the Adobe Web site; the version for India has not yet been updated.)

    What's more, the lower-end GeForces aren't listed simply because they weren't tested for compatibility. If on the other hand Adobe tested the late-model GPU but found hardware compatibility issues with the GPU-accelerated MPE renderer, then Adobe would have listed that particular newer-model GPU as "must be used only in software-only MPE mode."

    And just because the RTX is supported does not mean that Premiere Pro will use any or all of the new features of those GPUs.

    Jason Leaver
    Jason LeaverAuthor
    Known Participant
    April 23, 2019

    Thank you for finding this. I'm dumbfounded as to how/why you found one list, and I found a different one.

    What I'd still like to know: what is it about the GeForce GTX 760 that makes it incompatible with Lumetri, Optical Flow, etc.?

    I think this would be valuable information for everyone shopping for a new card.

    R
    RjL190365
    Legend
    April 24, 2019

    Well, how much VRAM is on that GTX 760? You see, the latest version of Premiere Pro now recommends 4 GB or more VRAM. Most GTX 760's have only 2 GB of VRAM.

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