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A
angelfab
Participant
June 27, 2020
Question

Why doesn't Premiere Pro use the GPU of my new AMD Radeon Pro WX 3200

  • June 27, 2020
  • 1 reply
  • 1041 views

Very interesting Kevin will be a matter of trying, thanks for your contributions. I wanted to ask you if you know what could be the reason that Premiere does not use the GPU of my new AMD Radeon Pro WX 3200, it only uses the GPU when exporting with the sequence part that has bone preview that has been processed before (that is to say that in timelines appears green) but when it is time to export the part of the sequence that has not been processed before (that is, it is seen in red) it stops using the GPU and of course it is very slow. The same happens to me when processing, I edit DSLR and Sony video camera videos, if I ask to process all the video it takes horrors and it is that it practically does not use the GPU at all and I changed the card because Adobe recommended it. It goes without saying that I have it, I think everything is configured as recommended, and everything is up-to-date (both Windows, drivers, and Premiere). I have 16GB of RAM, a 4 core2duo i7 (8 logical cores) at 3.4Mhz, and Windows 10 64 bit. Premiere claims to be able to use graphical acceleration but in the end it doesn't, nor does Media Encoder if I queue it. I don't know what can be, thanks

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1 reply

Kevin-Monahan
Community Manager
Kevin-MonahanCommunity Manager
Community Manager
August 7, 2020

Angelfab,
I think you are confusing hardware encoding with smart rendering. These are much different. You are asking about GPU hardware encoding, the article is about smart rendering.

Why isn't your AMD GPU working for GPU accelerated encoding? It needs to be on this list: https://www.amd.com/en/products/specifications/graphics

Please give the precise model number of your Intel CPU. If this is indeed a 10 year old Core2 Duo, then definitely not. We only support CPUs less than, say 5 years old. After that, it's simply untenable.

 

Hard to tell precisely what is going on with this hardware combo.

Thanks,
Kevin

Kevin Monahan - Sr. Community & Engagement Strategist – Pro Video and Audio
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