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BongoLouie
BongoLouie
Participant
May 27, 2019
Answered

Adobe Capture app no longer compatible with my same phone I used it on in the past according to Google Play

  • May 27, 2019
  • 2 replies
  • 345 views

Hello,

The "Install" button is no longer offered on Google Play store. I can't even get it to come up in the app search. I get to the product page via the web for Adobe Captureand it says the app is not compatible with my phone. I used it on in the same exact phone for years.

My specs all meet requirements according to Adobe webpage which lists mobile app requirements. Here they are...

Samsung Galaxy S4

Version 5.0 (up to date)

Qualcom Snap Dragon 600

Quad core Processor 1.89 Ghz and Arm v7 architecture (I may have spelled wrong)

Total Ram 1.8 GB

Internal Storage 9.74 GB

I was tinkering with the phone and Google account settings recently if that helps. Please tell me how to resolve. This is my favorite app of all time. Thanks.

Olivia

    This topic has been closed for replies.
    Correct answer Sue Garibaldi

    Hi Olivia.

    It looks like it's your operating system; Capture requires Android 6.0 and up now.

    Update that and you should be able to install the latest version.

    Hope that helps.

    Sue.

    2 replies

    Sue Garibaldi
    Community Manager
    Sue GaribaldiCommunity ManagerCorrect answer
    Community Manager
    May 27, 2019

    Hi Olivia.

    It looks like it's your operating system; Capture requires Android 6.0 and up now.

    Update that and you should be able to install the latest version.

    Hope that helps.

    Sue.

    jane-e
    Community Expert
    jane-eCommunity Expert
    Community Expert
    May 27, 2019

    Hi Olivia,

    Try this link: Adobe Capture - Apps on Google Play

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