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SebastianCrisp37
Participant
May 17, 2022
Question

ADOBE CAPTURE BUGGING OUT?

  • May 17, 2022
  • 1 reply
  • 244 views

Adobe Capture just won't load on my iPhone 11 Pro, Running iOS 15.5 which is the latest update as of today (17th May 2022). I've tried all the usual tricks like checking for updates and switching on and off my device etc. but still no joy! This being said it didn't work on the previous iOS platform before updating. For the last couple of weeks the app has been jumping and flickering whilst in use, today it just crashes every time I try and load the app. I have to say I have gotten really used to using this app in my workflow and not being able to access it is really frustrating. Any chance there will be a fix for the issue any time soon? I would really appreciate an update as to what is happening here. Many thanks in advance.

 

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    1 reply

    N
    Adobe Employee
    Nitesh5FCE
    Adobe Employee
    May 17, 2022

    Dear Sebastian,

    We sincerely apologise for the issue you are facing with our app. We have fixed the issue, please re-launc an app again, it should work fine. Let us know if you are still facing an issue. Happy to help you!

    Thanks,

    Capture Team.

      S
      SebastianCrisp37Author
      Participant
      May 17, 2022

      So it does! Amazing! Thanks so much!

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