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J
JeffAF
Participant
January 11, 2018
Answered

Adobe Capture CC on iPhone 6 and 7 crashes from splash screen back to phone main screen.

  • January 11, 2018
  • 1 reply
  • 625 views

I did not update the Capture software on my iPad and it still works.  All devices are up to date on their iOS (11.2.2).  I tried the toggle Bluetooth fix I saw in an earlier discussion.  No dice.  Is this a known problem or am I just lucky?

    This topic has been closed for replies.
    Correct answer Sue Garibaldi

    Sue,

    More information here. If I uninstall Capture from my phone and reinstall, I can open the app and sign in. When I try to access the Materials tab it crashes out. By the way, thanks for helping me out.

    Jeffrey


    Thanks Jeff.

    Just forwarded that to the engineers too.


    I'm emailing you right now with a couple of things to try. Give me just a minute.

    Sue.

    1 reply

    Sue Garibaldi
    Community Manager
    Sue GaribaldiCommunity Manager
    Community Manager
    January 12, 2018

    HI Jeff.

    This is definitely not a known issue. I'm using Capture v3.2 on an iPhone 7 running iOS 11.2.2 and am not experiencing any crashing. In addition, I haven't heard any complaints about crashing like this. That doesn't mean that something weird isn't happening on your devices.

    Have you tried uninstalling/reinstalling? Perhaps try that. Before uninstalling, though, make sure any/all assets from that device are synced to Creative Cloud; sign in with your Adobe ID to http://assets.adobe.com/assets/libraries.

    If the reinstall doesn't work, please email me through the in-app feedback from one of your phones so I can get the rest of your device information and get it to the product team.

    Sue.

    J
    JeffAFAuthor
    Participant
    January 12, 2018

    I did try uninstalling and re-installing, still nothing.  The app will not stay on long enough to do anything in-app, it just displays the splash screen for about 1 second then back to phone screen. 

    Sue Garibaldi
    Community Manager
    Sue GaribaldiCommunity Manager
    Community Manager
    January 12, 2018

    Jeff.

    I'm running this by the product team. Can you check one thing for me.... Since you can't check in Capture, can you look in iTunes app and tell me which version of Capture you've been installing?

    I'm guessing it's 3.2 but wanted to ask anyway.

    Sue.

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