Skip to main content
P
pattyb75562072
Known Participant
May 13, 2021
Question

Adobe Capture crashes

  • May 13, 2021
  • 3 replies
  • 1686 views

Every time I capture a shape the app STOPS when I attempt to save to a CC Library.

      This topic has been closed for replies.

      3 replies

      coquelicoco
      coquelicoco
      Participant
      July 23, 2021

      This happens to me almost constantly. I have to close and restart the app every 2 shapes that I save, or if I've been using it for a bit. It's tedious but it def beats when it would crash!

      S
      Adobe Employee
      ShivamMishra-CaptureTeam
      Adobe Employee
      July 24, 2021

      Dear User,

      We are very sorry for the issue you are facing. Can you please share the following :

      - Please send us an email from Capture App. Go to Settings -> Send Feedback. This email will automatically provide us your device and Capture application information.
      - A video of issue reproduction steps will be very helpful.

      Please be assured, we will look into this issue on top priority.

      Regards,
      Shivam

      Trebor69
      Trebor69
      Participant
      May 17, 2021

      I am experiencing exactly the same issue, haven't been able to save anything for 4 days now. It's infuriating after spending 30 minutes on an image and then it won't save!!

       

      N
      Adobe Employee
      Nitesh5FCE
      Adobe Employee
      May 18, 2021

      Dear User,

      We are sorry for the issue you are facing. Could you please confirm if you are on the latest version of capature. For iOS user latest version is 7.2.2 and for Android: 7.1.3.

      You can check current capture version under Setting->About Capture.

      Please let know if this solves the issue. Happy to help you on priority.

       

      Thanks,

      Nitesh

      N
      Adobe Employee
      Nishant Rai
      Adobe Employee
      May 13, 2021

      Dear User,

      Sorry for the issue you are facing with Capture. Can you provide us some more details of the issue :

      • Does the app crash only while saving shapes, or the issue is same with other modules (Material, Color, etc.) too?
      • Is it on Android or iOS?

       

      Or, if it's easier for you, you can do a screen recording.

       

      Thanks,

      Capture Team

      P
      pattyb75562072Author
      Known Participant
      May 15, 2021

      I have already provided these details supposedly to the Team including a screen recording of the crashes - every time using Shapes and attempting to save to an existing OR new CC Library. PLEASE coordinate with Garibaldi (Adobe Mobile Apps) who has gotten details from me for about a week and replied "I'm sending this to the Capture team" on 5/13. It would be nice to know if this has been identified as an issue being worked on - I have spent countless hours searching for support & resolution or any progress. Thank you for looking in to this. 

      S
      Adobe Employee
      ShivamMishra-CaptureTeam
      Adobe Employee
      May 17, 2021

      Hello pattyb75562072,

      I am very sorry for the issue you are facing. We have rolled out a newer version of Capture (version 7.1.3). Can you please give it a try? I am attaching a play store Screenshot for your reference. Please let me know if it helps.

       

       

      Regards,

      Shivam

      Terms & ConditionsAccessibility statement
      Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices