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a_wor
a_wor
Participant
November 29, 2022
Question

Adobe Capture Crashes

  • November 29, 2022
  • 2 replies
  • 1457 views

I cannot get my Adobe capture app to work. I open it, but it immediately crashes. The only way I can get to a Home Screen for a few seconds is right after I download the app. I have deleted and reinstalled it several times. I have a lot of storage left on my phone, so I don't think that's an issue. I can't use it on my iPhone 11 or my IPad Pro. Screen recording attached. I just reinstalled it after deleting it two months ago for not working. I was hoping the bug fixes would have worked by now. No luck. Does anyone have any suggestions?

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    2 replies

    Discohoe
    Discohoe
    Inspiring
    January 16, 2023

    We have the same problem my friend 😪 it has not been able to work in nearly a year now for me. I have an iPhone 11 Pro and an iPhone 11, and it won't work on either phones. I'm wondering if this might be a problem with the 11s perhaps ?

    N
    Adobe Employee
    Nitesh5FCE
    Adobe Employee
    November 29, 2022

    Dear User,

    Apologies for the issue you are facing with our app. Could you please let us know the app version no currently installed on your app and also your iOS version currently installed?

     

    Thanks,

    Capture Team

    J
    Jana_NJ
    Participant
    January 28, 2023

    I'm having the same issue since ios 16.3 it's not opening at all at iphone or ipad I've tried deleting and re installing and nothing works it won't open

    Discohoe
    Discohoe
    Inspiring
    February 1, 2023

    Hey there, I've been having the same issue for nearly a year now. But I figured out what was making mine crash and this could be the case for you as well. Basically it seems that due to the amount of files and assets I have on my account, it's what's causing capture to crash. I figured this out by logging into an old Adobe account of mine that has nothing on it, no assets or files or anything. (Just create a new account in this case). Then try logging into the new account . The app didn't crash or freeze at all for me when I did this. As a work around, I created a public library and generated a link to it and followed that library on my main account. So when I create assets on the new account and put them in that library I follow on my old account, I have access to them this way. It automatically updates new assets you put into the library as well. Hopefully this helps you out too until Adobe can fix this problem with capture.

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