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Wendy24487616anag
Participant
May 17, 2022
Answered

Adobe Capture Crashing

  • May 17, 2022
  • 6 replies
  • 820 views

Trying to open Adobe Capture this morning and it crashes as soon as it opens. I've tried restarting my phone, but no luck. The app was working last night, so wondering what might have happened. Any help with a solution would be appreciated!

    This topic has been closed for replies.
    Correct answer Nitesh5FCE

    Dear User,

    We sincerely apologise for the issue you are facing with our app. We have fixed the issue, please re-launch an app again, it should work fine. Let us know if you are still facing an issue. Happy to help you!

    Thanks,

    Capture Team.

    6 replies

    N
    Adobe Employee
    Nitesh5FCE
    Adobe Employee
    May 17, 2022

    Dear User,

    We sincerely apologise for the issue you are facing with our app. We have fixed the issue, please re-launch an app again, it should work fine. Let us know if you are still facing an issue. Happy to help you

    Thanks,

    Capture Team.

    T
    tzeruk
    Participant
    May 17, 2022

    This community seems like a graveyard honestly - and there's no real way to ask specifically about this product since they send you here. Twitter @adobecares - but what is that going to do?

    N
    Adobe Employee
    Nitesh5FCE
    Adobe Employee
    May 17, 2022

    Dear User,

    We sincerely apologise for the issue you are facing with our app. We have fixed the issue, please re-launch an app again, it should work fine. Let us know if you are still facing an issue. Happy to help you.

    Thanks,

    Capture Team

    W
    Wendy24487616anagAuthor
    Participant
    May 17, 2022
    Thank you for fixing this!
    M
    marjoriem63548106
    Participant
    May 17, 2022

    Same here. Is anyone providing any help or suggestions as to what to do to solve this problem?

     

    N
    Adobe Employee
    Nitesh5FCE
    Adobe Employee
    May 17, 2022

    Dear User,

    We sincerely apologise for the issue you are facing with our app. We have fixed the issue, please re-launch an app again, it should work fine. Let us know if you are still facing an issue. Happy to help you!!

    Thanks,

    Capture Team.

    J
    jimw82700967
    Participant
    May 17, 2022

    Yup... same here. Incredibly frustrating. Restarted phone. Deleted and reinstalled app. Nothing works. It crashes before I even attempt anything. I'm on a deadline. Need some real help, please.

    N
    Adobe Employee
    Nitesh5FCE
    Adobe Employee
    May 17, 2022

    Dear User,

    We sincerely apologise for the issue you are facing with our app. We have fixed the issue, please re-launch an app again, it should work fine. Let us know if you are still facing an issue. Happy to help you!

    Thanks,

    Capture Team

    D
    delightfullydesigning
    Participant
    May 17, 2022

    Same problem here. It crashes as soon as I open it. I've deleted the app and reinstalled it and restarted my iPad as well.

    N
    Adobe Employee
    Nitesh5FCE
    Adobe Employee
    May 17, 2022

    Dear User,

    We sincerely apologise for the issue you are facing with our app. We have fixed the issue, please re-launc an app again, it should work fine. Let us know if you are still facing an issue. Happy to help you.

    Thanks,

    Capture Team.

    A
    A.C.M.5F8F
    Participant
    May 17, 2022

    I have the same problem.

    T
    tzeruk
    Participant
    May 17, 2022

    Same here - started a chat with support and they said "Adobe Capture is a End of Support Product, so I request you to contact Adobe Communities forum to Troubleshoot this issue." so not very helpful. Cannot do work without it I'm not sure what happened.

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