Adobe Capture + Draw Assets disappeared after reloading in.

Forum|Forum|4 years ago
March 11, 2021
1 reply
412 views

I am hoping somebody can help me resolve this - I literally had about 1000 Adobe capture assets as well as about 70 Adobe draw assets on my iPad Pro and when I tried to open the app it forced me to read login and when I did, creating a new password all my assets were gone from both apps.

I'm hoping somebody can help me and that they are not in fact truly are gone.

Thank you.

Michael Karshis

Libraries

This topic has been closed for replies.

N

Nish2810

Adobe Employee

Hi Michael,

Sorry things aren't working correctly. I have a couple of questions to better understand what's going wrong:

* Are you sure you logged in using the correct ID?

* Do you see any libraries or assets in the Capture app, can you try force sync (drag down on the libraries tab) ?

* Also, when you sign in with your Adobe ID to https://assets.adobe.com/libraries does all of your Capture work show up there?

Please let us know.
Capture team

H

H. Michael KarshisAuthor

Participant

Thank you for the reply, no I've tried all of the above I have nothing in any of my libraries literally I've lost over 1200 images and I would really love to retrieve them somehow. I've never had so much difficulty establishing a new password and it especially hurts considering all the time and effort I put into something that simply vanished.

Can't I just simply find and retrieve my assets by using my email and a new password? They have to be there somewhere, right? I really don't understand why it's like getting into Fort Knox to receive to access my assets.

Thanks again for the reply and helping me hopefully retrieve my stuff.

peace,

Michael

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