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marcosd5538388
Participating Frequently
June 17, 2019
Answered

Adobe capture not compatible

  • June 17, 2019
  • 2 replies
  • 863 views

Hello. I have a Galaxy A10 (Android 9) and the play store say: "Your device isn't compatible with this version". And the phone use a really new android version. And it is updated. I expected that a app like that was compatible with my phone.

Why I can't download it?

    This topic has been closed for replies.
    Correct answer Sue Garibaldi

    HI Marcos.

    When I saw your post yesterday and realized how new your device is, I asked the Capture team to make sure it was enabled in the PlayStore.

    They enabled it. That's why it was suddenly available to you when it hadn't been before.

    Glad you have it now.

    Sue.

    2 replies

    F
    Freedbird
    Participant
    December 28, 2020

    I have the same problem with nubia z17 mini 😞

    P
    Adobe Employee
    prashantk47707071
    Adobe Employee
    January 6, 2021

    Hi @Freedbird ,

    The Adobe Capture app is supported for Android version 7.0 and above.

    Please update your system to a compatiable Android version. If the issue still persists, please let us know.

     

    Thanks,

    Prashant Kashyap

    M
    marcosd5538388Author
    Participating Frequently
    June 18, 2019

    Ok than. Now its compatible...

    I'm confused. But ok.

    Sue Garibaldi
    Community Manager
    Sue GaribaldiCommunity ManagerCorrect answer
    Community Manager
    June 18, 2019

    HI Marcos.

    When I saw your post yesterday and realized how new your device is, I asked the Capture team to make sure it was enabled in the PlayStore.

    They enabled it. That's why it was suddenly available to you when it hadn't been before.

    Glad you have it now.

    Sue.

    M
    marcosd5538388Author
    Participating Frequently
    June 18, 2019

    Oh. Thanks.

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